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NEW CO-BRANDED DENTALXCHANGE AND DELTA DENTAL OF COLORADO SOFTWARE REDUCES CREDENTIAL PROCESSING FROM 90 DAYS TO 10 DAYS

Co-branded with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89 percent, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three short months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8 percent of all credentialing and recredentialing application packets have been submitted electronically.

“The tremendous expertise, quality of software design and professionalism of the DentalXChange team have allowed us to process 97 percent of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff,” says Lerner. “The level of service they have provided has been exceptional—certainly the best from a vendor in my career so far.”

Additional results released by DentalXChange regarding the new co-branded DDS Enroll software include:

  • Increased provider accessibility

With the new software, providers are now able to log in and monitor their credential process in real time. This option was not previously available.

  • All-Payer Option

DDS Enroll improves the provider experience by offering an all-payer solution in lieu of a single-payer solution, which eliminates the need to duplicate lengthy applications across all carriers.

  • Payer Notifications

Recredentialing notifications can be delivered via ClaimConnect, a national all-payer revenue management portal with access to nearly every provider desktop. Credentialing expiration notices are no longer an expensive process for payers, freeing up in-house staff or eliminating the need to outsource this process.

“The results of this program are encouraging for the industry as a whole,” says Scott Wellwood, President of DentalXChange. “EDI adoption rates in the dental sector continue to lag that of the healthcare industry at large. The impressive adoption rates of the Colorado provider market show that providers are seeking paperless and streamlined solutions. We believe we’ll see more payers shift to EDI credentialing software in the months ahead, and we remain open to partnerships and co-branded solutions with others in the industry.”

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Filed under ClaimConnect, DDS Enroll, Delta Dental, Delta Dental of Colorado, E-Credentialing, Electronic Claims, Uncategorized

Engage with DentalXChange at CDA Presents Anaheim, May 17-19 2018

It’s our favorite time of the year! CDA Presents Anaheim 2018 is just ten days away and we are counting down the days to see our old friend and make new ones.

This year, we are happy to announce that our booth will feature our PayConnect Financial Services. Our comprehensive suite of financial services enables your dental practice to easily collect payments, quickly determine in-house credit options and offers a host of other services to better manage your practice’s merchant account.

We are offering a FREE analysis of your current merchant account right at our booth. This cost savings analysis only takes a couple minutes and can be eye opening when it comes to how much your practice is really being charged for its merchant processing services. Plus, we’ll give you a Snapper plush toy and a Snapper Chomp for taking the time to do the analysis.

 

This year’s booth will be located at #701. Visitors will have the opportunity to view demos of all our products and discover our how much time and money they can save by switching from paper to EDI. When you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy and you’ll be entered into a raffle for your chance to win a JBL Bluetooth Speaker! We will be giving away one speaker for each day of the show, three in total. So come by the booth to enter.

 

 

If you are a current client, come by our booth and we’ll enter you into the JBL raffle, as well. We’ll also give you a Happy Client Snapper pin to display how much you love our services.

We will feature some other cool giveaways like DentalXChange note pads, DentalXChange pens and DentalXChange key chains. So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi.

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Filed under California Dental Association, CDA Presents, dentalxchange, Uncategorized

Le Ann Morris’ Humanitarian Trip to El Progreso, Guatemala

Updates below 

DentalXChange has always supported serving the greater good in our community and the world, at large. Our charity, The EHG Fund helps causes from building schools in Africa to holding food drives in our area of Orange County, CA. As part of DentalXChange’s mission to assist the disadvantaged though education and healthcare, we will be sponsoring our Vice President of Business Development, Le Ann Morris’ trip to El Progreso, Guatemala, to help support a 3 day health clinic.

Organized by the Central American Lutheran Mission Society (CALMS) along with Concordia University, the health clinic will provide 2 doctors, 1 dentist and 23 nursing students who will see over 650 patients during the 3 day span. Mrs. Morris will be traveling with the group and is building resources to provide 700 oral health kits the will include things like a toothbrush, toothpaste, floss, hand sanitizer and other health essentials.

“These people live on less than a dollar a day,” said Morris. “At last year’s clinic some people walked over half a day just to get a toothbrush and had to be turned away because we ran out of kits. This year, with the help of DentalXChange and its employees, we hope to have enough supplies to make sure everyone receives a toothbrush. With coffee as their primary beverage at an early age, even in their bottles, dental disease is a huge concern for the medical team”

Dr. Dina Neeman, Associate Professor at Concordia University Irvine’s Department of Nursing, reflects on how important this trip is. “Last year, I led a trip of 9 nursing students to El Progreso, Guatemala and was greatly impacted at the amount of community health issues and overall health disparities in the village. The greatest needs were for basic medical and dental care, teaching and supplies. For this mission trip, we are incredibly blessed to have partnered with DentalXChange.  Without their support and recourses, we would not be able to reach our projected goal of treating 650 patients, who will be given basic medical and dental care and provided a dental hygiene kit.”

We’d like to thank Mrs. Morris, along with Dr. Neeman for their efforts in making this trip and helping the people of El Progreso. If you would like to help support Mrs. Morris’s trip to Guatemala, please email her at lmorris@dentalxchange.com

 

UPDATE 4/23/18

A special thank you to Andy Oreffice, Senior Vice President of Kool Smiles for helping to secure an additional 500 tooth brushes. We now have a THOUSAND tooth brushes so no child or adult will go without this year.

DentalXChange and our providers are coming together to help people in need!

 

UPDATE 5/9/18

We have well over a thousand tooth brushes to bring to the people of El Progreso, Guatemala! We also have hundreds of dental floss packs, tooth paste tubes and other medical necessities that the area desperately needs. Thank you to all our partners and employees who have so graciously donated to our cause.

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Filed under charity, dentalxchange, the EHG Fund

Check Claims Status Online

Did you know that you can check the status of a claim right on your computer? This can eliminate the need for time-consuming phone calls and make claims processing easier and faster for dental offices.

ClaimConnect will help you eliminate the need to call your payer to find out about your claim status,” said Lindsey Schurman, Client Services Manager at DentalXChange, the makers of ClaimConnect. “It is an easy process that will help ease administrative duties for your practice and help save you money.”

To check a claim through ClaimConnect:

  1. Select Claim Status on your ClaimConnect Dashboard.
  2. Enter the payer, provider, subscriber, patient and claim information, as necessary.
  3. Click Continue to view the status of your claim.

“Calling your payer can lead to wasted time and money,” said Schurman. “If you would like to learn more about how to check claims statuses online, please call us at 800-576-6412 ext. 452. We will be happy to help.”

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, EDI Claims, Uncategorized

2017 in Review with Scott Wellwood

Scott Wellwood, President of DentalXChange

I can honestly say that 2017 was one of the most eventful in our history. While we have faced many challenges, I am so proud of the way our entire Team has faced them head on, and converted them into opportunities for both personal and company growth.

Throughout the year, our focus has been to broaden the scope of our offerings to all of our stakeholders. We have continued to reduce our dependency on outside entities in some areas, while entering into strategic partnerships where it made sense.

Noteworthy developments include:

  • We have exceeded our forecasted growth in both claims and real-time transactions
  • Print claims have been reduced to an all-time low of less than 4%, facilitated by new EDI relationships with numerous payers large and small
  • Launch of our own Attachment service has rolled out extremely smoothly, with connections to most of our major Payer Partners contracted and in place
  • Launch of our DDS Enroll Credentialing services for both Providers and Payers, including a co-branded Payer portal for Delta Dental of Colorado
  • Rollout of a new DMD service improving functionality and accuracy
  • Expansion of our Merchant Services capabilities including:
    • EMV/FSA/HSA reprograming and implementation
    • PCI, EHNAC, and other security re-certifications
    • Improved Vendor integration with our Practice Management Partners
  • Production and deployment of Training videos for both internal and external audiences
  • Expansion of our Mailroom Services, allowing a Payer to completely outsource the processing of incoming paper claims and other documents, becoming 100% EDI

I truly feel we are uniquely positioned to have a fantastic 2018 and thank you all for your past and ongoing contributions to our success.

 

Scott Wellwood

President

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Filed under Attachments, ClaimConnect, Claims, DDS Enroll, dentalxchange, E-Claims, E-Credentialing, E-Patient Statements

The Preferred Practice Bundle – Gold Level at CDA Presents San Francisco and AADOM 13th Annual Conference

CDA Presents San Francisco 2017 Aug 24th – 26th at Booth 1331

The Golden State. The Golden Gate Bridge. California is synonymous with gold! To help our clients experience the gold standard, we are introducing the Preferred Practice Bundle – Gold Level at this years CDA Presents San Francisco next week!

The new bundle will provide all the services you need to run your practice for one, low monthly fee. It will help you increase productivity, improve claims processing and save you time, paper and money. To learn more about the Preferred Practice Bundle – Gold Level, visit booth #1331. Or visit www.dentalxchange.com/provider/PreferredPracticeBundle

Snapper with Gold CoinsCome visit our booth this year to get cool giveaways like Gold Coin Chocolates, Snapper plush dolls, DentalXChange pens and Post-it notes. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

We look forward to this convention every year because we love showing everyone attending why DentalXChange is the gold standard for the dental industry.

 

 

AADOM 13th Annual Office Manager Conference in Scottsdale, AZ, September 7th – 9th

If you are a dental office manager heading to Scottsdale for AADOM 13th Annual Office Managers Conference we’ll be there too! We’ll also have some cool things to hand out and we want to tell everyone one about our Gold Level bundle, so stop by booth #319 and say hi!

 

Whichever conference you may be attending, be sure to come by to see how all our innovative products and services help dentists run their practice in a more efficient and cost effective way. We’ll help you cut down on paper usage, save time and most importantly, save money!

We look forward to seeing all of you soon!

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Filed under AADOM, California Dental Association, CDA Presents, Uncategorized

DENTALXCHANGE LAUNCHES NEW CREDENTIALING SOLUTION IN PARTNERSHIP WITH DELTA DENTAL OF COLORADO

  • Multi-carrier digital credentialing solution will be customized and co-branded for Delta Dental of Colorado
  • Provider experience to be enhanced by one-stop-shop for credentialing through online portal

DentalXChange, the creator of industry-leading electronic claims solution, ClaimConnect, has announced a new partnership with Delta Dental of Colorado through which the two companies will launch the first-ever co-branded edition of DentalXChange’s popular DDS Enroll software.

The new offering will be the first in the nation to give Delta Dental providers the ability to complete credentialing requirementsonline—not only for Delta Dental of Colorado but for many different insurance companies, which will increase provider utilization, according to Dr. Cheryl A. Lerner, DMD, Vice President of Network and Clinical Management for Delta Dental of Colorado.

“Credentialing is a major pain point for dentists and insurance companies alike,” says Dr. Lerner. “Providers must be re-credentialed every three years in order for claims to be processed. Without renewed credentials, providers can lose thousands of dollars each year in unpaid claims, while insurance companies exhaust hours and resources attempting to track down renewal applications.”

LeAnn Morris, Vice President of Business Development for DentalXChange, explains that the traditional credentialing process also lends itself to costly errors.

“Currently, dental offices nationwide are sent credentialing renewal reminders via mail, which are easily overlooked,” says Morris. “Our partnership with Delta Dental of Colorado gives us the opportunity to address and rectify industry inefficiencies. With our new digital solution, providers will be able to access credentialing information online, input data digitally, upload supporting documents easily, indicate required fields and data requirements quickly, and securely sign forms electronically in order to reduce time and errors in the credentialing process.”

Morris reports that digital credentialing solutions have been attempted by others in the past, but the new DentalXChange co-branded DDS Enroll solution will be one of the first to offer a solution that is designed specifically for the dental industry that will support multi-carrier credentialing.

“Many providers have contracts with up to 30 different payers,” Morris explains. “In the past, these dental practices would have to spend countless hours fulfilling lengthy credentialing applications for each carrier individually. With our new software, providers will be able to enter their information and upload documents only once and that data will be applied across all applications, which saves time and money for a busy practice.”

The new co-branded DDS Enroll solution will also enable Delta Dental of Colorado to maintain its high standard of quality control, according to Dr. Lerner, who explains that the California-based DentalXChange team will follow up with providers individually as needed to assist with the online credentialing platform.

“We knew from the beginning that we were seeking a partner who could deliver the same exceptional customer service that our company takes pride in,” says Dr. Lerner. “DentalXChange’s industry-leading software solutions and customer-focused culture made them the perfect fit as our partner in this important project.”

DentalXChange will integrate a series of digital features into the new co-branded DDS Enroll platform, including:

  • Auto-Populating Fields

After forms are initially completed through DDS Enroll, the Question Wizard will save user information and autofill fields on any additional applications thereafter.

  • Document Repository

DentalXChange supports the ability to upload required documentation or certifications needed to submit or renew credentials.

  • E-Signature

Users will have the option to electronically sign credentialing applications. 

  • Tracking Progress

Providers can view submitted credentialing applications and check the status of their credential renewals through DDS Enroll.

  • Virtual Reminders

The program will send virtual reminders to users along with document expiration reminders to reduce the potential gap in renewal time or risk of termination from the network.

  • Free Training and Troubleshooting

Users will have access to training, including live chat for quick questions as well as walk-throughs. Training will be provided directly from the credentialing team at DentalXChange, eliminating the need to contact insurance companies.

“The value that DDS Enroll brings to both payers and providers is unmatched in the industry,” says DentalXChange’s Morris. “This is a much-needed and forward-thinking solution, and it will deliver bottom-line benefits to both providers and payers alike.”

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Filed under Credentialing, DDS Enroll, dentalxchange