Category Archives: ClaimConnect

DentalXChange Attachment Service Upgrade Makes Sending Claims Attachments Even Easier

We have some very exciting enhancements to share!

DentalXChange Attachment Service has received some upgrades, making for a much quicker workflow for your office.

  1. Now when you are on the list of claims needing attachments and you click on the “Attachment(s) Needed” Status or the Paperclip action item, you are no longer taken to the Claim Preview page – instead you are taken directly to the Claim Attachments page for that claim allowing you to immediately start creating your attachment.

 

  1. The Claim Attachments page has been enhanced to have a grid of all the procedure codes, tooth numbers, quadrants, dates, and attachment requirements so that the user can tell what attachments are needed for this claim.  A link to “View Attachment Rules” has also been added to the bottom of this page.

 

  1. After the attachment is created, a link to submit the claim directly from the Claim Attachment page has been added to eliminate the need to go to the Claim Preview page and then scroll to the bottom to submit the claim.

 

  1. After the claim is submitted, the user now has a button for “Next Claim” which will take the user directly to the improved Claim Attachments page of the next claim needing an attachment.

 

All of these enhancements will significantly reduce the time and number of steps needed to process attachments, helping you to get your reimbursements faster!

If you are new to our dental claims services, click here to learn how DentalXChange can save you money.

To find out more about our Attachment Service and how it can help your practice, click here or call us at 800-576-6412 Ext. 455

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Filed under Attachments, ClaimConnect, Claims, dentalxchange, E-Claims, Electronic Claims

NEW CO-BRANDED DENTALXCHANGE AND DELTA DENTAL OF COLORADO SOFTWARE REDUCES CREDENTIAL PROCESSING FROM 90 DAYS TO 10 DAYS

Co-branded with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89 percent, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three short months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8 percent of all credentialing and recredentialing application packets have been submitted electronically.

“The tremendous expertise, quality of software design and professionalism of the DentalXChange team have allowed us to process 97 percent of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff,” says Lerner. “The level of service they have provided has been exceptional—certainly the best from a vendor in my career so far.”

Additional results released by DentalXChange regarding the new co-branded DDS Enroll software include:

  • Increased provider accessibility

With the new software, providers are now able to log in and monitor their credential process in real time. This option was not previously available.

  • All-Payer Option

DDS Enroll improves the provider experience by offering an all-payer solution in lieu of a single-payer solution, which eliminates the need to duplicate lengthy applications across all carriers.

  • Payer Notifications

Recredentialing notifications can be delivered via ClaimConnect, a national all-payer revenue management portal with access to nearly every provider desktop. Credentialing expiration notices are no longer an expensive process for payers, freeing up in-house staff or eliminating the need to outsource this process.

“The results of this program are encouraging for the industry as a whole,” says Scott Wellwood, President of DentalXChange. “EDI adoption rates in the dental sector continue to lag that of the healthcare industry at large. The impressive adoption rates of the Colorado provider market show that providers are seeking paperless and streamlined solutions. We believe we’ll see more payers shift to EDI credentialing software in the months ahead, and we remain open to partnerships and co-branded solutions with others in the industry.”

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Filed under ClaimConnect, DDS Enroll, Delta Dental, Delta Dental of Colorado, E-Credentialing, Electronic Claims, Uncategorized

Check Claims Status Online

Did you know that you can check the status of a claim right on your computer? This can eliminate the need for time-consuming phone calls and make claims processing easier and faster for dental offices.

ClaimConnect will help you eliminate the need to call your payer to find out about your claim status,” said Lindsey Schurman, Client Services Manager at DentalXChange, the makers of ClaimConnect. “It is an easy process that will help ease administrative duties for your practice and help save you money.”

To check a claim through ClaimConnect:

  1. Select Claim Status on your ClaimConnect Dashboard.
  2. Enter the payer, provider, subscriber, patient and claim information, as necessary.
  3. Click Continue to view the status of your claim.

“Calling your payer can lead to wasted time and money,” said Schurman. “If you would like to learn more about how to check claims statuses online, please call us at 800-576-6412 ext. 452. We will be happy to help.”

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, EDI Claims, Uncategorized

2017 in Review with Scott Wellwood

Scott Wellwood, President of DentalXChange

I can honestly say that 2017 was one of the most eventful in our history. While we have faced many challenges, I am so proud of the way our entire Team has faced them head on, and converted them into opportunities for both personal and company growth.

Throughout the year, our focus has been to broaden the scope of our offerings to all of our stakeholders. We have continued to reduce our dependency on outside entities in some areas, while entering into strategic partnerships where it made sense.

Noteworthy developments include:

  • We have exceeded our forecasted growth in both claims and real-time transactions
  • Print claims have been reduced to an all-time low of less than 4%, facilitated by new EDI relationships with numerous payers large and small
  • Launch of our own Attachment service has rolled out extremely smoothly, with connections to most of our major Payer Partners contracted and in place
  • Launch of our DDS Enroll Credentialing services for both Providers and Payers, including a co-branded Payer portal for Delta Dental of Colorado
  • Rollout of a new DMD service improving functionality and accuracy
  • Expansion of our Merchant Services capabilities including:
    • EMV/FSA/HSA reprograming and implementation
    • PCI, EHNAC, and other security re-certifications
    • Improved Vendor integration with our Practice Management Partners
  • Production and deployment of Training videos for both internal and external audiences
  • Expansion of our Mailroom Services, allowing a Payer to completely outsource the processing of incoming paper claims and other documents, becoming 100% EDI

I truly feel we are uniquely positioned to have a fantastic 2018 and thank you all for your past and ongoing contributions to our success.

 

Scott Wellwood

President

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Filed under Attachments, ClaimConnect, Claims, DDS Enroll, dentalxchange, E-Claims, E-Credentialing, E-Patient Statements

DentalXChange at CDA Presents Anaheim, May 4-6 2017

We could not be more excited to attend CDA Presents Anaheim 2017. We are always excited to see old friend and make new ones, but this year we have something BIG to share with all of you.

The release of our new Attachment Service for ClaimConnect!

Our new service will save hundreds of hours by allowing dental providers to attach supporting documents (e.g. x-rays, periodontal charts, EOBs, narratives) that may be required by an insurance company to adjudicate a claim, directly through your ClaimConnect account.

Now, we have a single software system for creating claims and attaching documents, resulting in improved efficiency for both providers and payers.

Features include:

  • System Notifications

Alerts notify the user when an attachment is required, increasing speed and reducing errors on the provider’s side, which it-turn decreases follow-up time with insurance companies.

  • Optimized Image Tools

DentalXChange’s attachment software offers highly functional image tools including high-quality image resolution, and the ability to rotate, zoom, and change image brightness and contrast to better examine attachments.

  • Fully Customizable Platform

The attachment service can be customized and integrated into Practice Management Systems, giving providers the flexibility to personalize the software to their needs.

  • Secure Archive

Payers and providers can view submitted claims and attachments in a secure online archive at any time.

  • Low Cost, Contract-Free Structure

DentalXChange’s attachment service does not require a contract. Payers and providers have the flexibility to sign up for the service on a monthly basis. While many attachment services charge users upwards of $450 annually, DentalXChange offers its attachment service at a price of $25 per month ($300 annual).

All of our innovative products and services have been designed to help dentists run their practice in a more efficient and cost effective manner. Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

 

Our booth will be located at #703. Visitors can find out how much time and money they can save by switching from paper to EDI. Plus, when you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy. The perfect souvenir from Anaheim, California!

 

Snapper Chomp

We will feature some other cool giveaways like Snapper plush dolls, Snapper Chomps, DentalXChange note pads and DentalXChange pens.

 

 

If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services. So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi!

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Filed under Attachments, California Dental Association, CDA Presents, ClaimConnect, Claims, dentalxchange, E-Claims, EDI Claims, Electronic Claims

DentalXChange Announces New Completely Integrated Attachment Service for ClaimConnect

facebook_attachment2_1200We are proud to announce our electronic claims attachment service is now completely integrated with ClaimConnect.

DentalXChange Attachment Service allows providers to electronically attach x-rays, periodontal charts, EOBs, narratives and any other documentation required by a payer to adjudicate a dental claim without having to use a third party application.

“Our goal in designing our attachment solution is to improve administrative efficiencies and control costs for payers and providers,” explained Scott Wellwood, President of DentalXChange. “By using one service to send claims and associated documentation, providers will simplify the claims cycle and expedite reimbursements.”

DentalXChange Attachment Service will allow providers to submit electronic attachments along with the claim, directly to Payers like Cigna, MetLife, UnitedHealthcare, among many others.

Along with sending solicited attachments without third party software, other features of the service include customizable attachment rules, attachment alerts and an online attachment archive.

“We want to empower our clients with services that perform at the highest level for less cost. We feel we have done that once again with DentalXChange Attachment Service,” he added.

To learn more about this innovative service, please call 800-576-6412 Ext. 455 or click here.

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Filed under Attachments, ClaimConnect, Claims, Dental EDI, Dental Office, dentalxchange

DentalXChange at CDA Presents San Francisco and AADOM’s 12th Annual Office Manager Conference in Boca Raton, FL.

CDA SF 2016

CDA San Francisco 2016 September 8th – 10th

We will be at CDA Presents San Francisco next week!

We look forward to this convention every year and next week we will be there to show everyone attending why DentalXChange is the premier clearinghouse for the dental industry.

Because they were so popular, once again this year we will be giving away our wine accessories kit to anyone who signs up for one of our paid services. This kit will help you open all those delicious wines San Francisco has to offer.

We will also have Snapper plush dolls, DentalXChange pens and Post-it notes to hand out. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

You’ll find us at booth #702

 

AADOM 2016

AADOM’s 12th Annual Office Manager Conference in Boca Raton September 15th – 17th

If you are a dental office manager heading to Boca for AADOM 12th Annual Office Managers Conference we’ll be there too! We’ll also have some cool things to hand out, so stop by booth #216  and say hi!

 

Whichever conference you may be attending this September, be sure to come by to see how our innovative products and services help dentists run their practice in a more efficient and cost effective way. We’ll help you cut down on paper usage, save time and most importantly, save money! Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

We look forward to seeing all of you soon!

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Filed under AADOM, California Dental Association, CDA Presents, ClaimConnect, Claims, Customer Service, Dental Office