Category Archives: Customer Service

DentalXChange at CDA Presents San Francisco and AADOM’s 12th Annual Office Manager Conference in Boca Raton, FL.

CDA SF 2016

CDA San Francisco 2016 September 8th – 10th

We will be at CDA Presents San Francisco next week!

We look forward to this convention every year and next week we will be there to show everyone attending why DentalXChange is the premier clearinghouse for the dental industry.

Because they were so popular, once again this year we will be giving away our wine accessories kit to anyone who signs up for one of our paid services. This kit will help you open all those delicious wines San Francisco has to offer.

We will also have Snapper plush dolls, DentalXChange pens and Post-it notes to hand out. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

You’ll find us at booth #702

 

AADOM 2016

AADOM’s 12th Annual Office Manager Conference in Boca Raton September 15th – 17th

If you are a dental office manager heading to Boca for AADOM 12th Annual Office Managers Conference we’ll be there too! We’ll also have some cool things to hand out, so stop by booth #216  and say hi!

 

Whichever conference you may be attending this September, be sure to come by to see how our innovative products and services help dentists run their practice in a more efficient and cost effective way. We’ll help you cut down on paper usage, save time and most importantly, save money! Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

We look forward to seeing all of you soon!

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Filed under AADOM, California Dental Association, CDA Presents, ClaimConnect, Claims, Customer Service, Dental Office

DentalXChange at CDA Presents Anaheim 2016

What will you discover?

CDA Ana 2016

CDA Presents Anaheim is all about helping the California dental community find new and innovative ways to improve the industry. It is one of the most anticipated dental conventions in the U.S. and is one we look forward to every year. Next week, May 12th through the 16th, we will be there to help everyone discover why DentalXChange is the leader in EDI solutions for the dental industry.

Our innovative products and services have been designed to help dentists run their practice in a more efficient and cost effective manner. We help dental practices cut down on paper, save time and most importantly, save money. Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

Disney Plush ToysOur booth will be located at #703. Visitors can find out how much time and money they can save by switching from paper to EDI. And, when you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy. The perfect souvenir from Anaheim, California!

We will feature some other cool giveaways like Snapper plush dolls, DentalXChange note pads and DentalXChange pens.

photoIf you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services. If you refer another practice, you’ll be eligible to receive a $25 American Express gift card.*

So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi. We love to meet our current clients and discover new friends!

*One gift card per office location. Account must stay active for 30 days without cancellation. DentalXChange will mail your gift card within 45 days of activation. 

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Filed under California Dental Association, CDA Presents, ClaimConnect, Customer Service, dentalxchange, E-Patient Statements, EDI Claims, Uncategorized

USPS to Raise Postage, AGAIN! Or, Why DentalXChange Lowered the Price of E-Delivered Statements.

It’s happening again.

As of May 31st, the USPS is increasing the price of postage. Every year the price goes up and this year is no exception. Unfortunately, due to this rise in cost, the delivery of our paper statements will increase from .75¢ to .76¢ per statement.

But we’re not taking this increase sitting down!

To help offset the post office price gouging and to encourage the switch from paper to EDI, DentalXChange will be lowering the cost of our e-delivery statement service from $0.49 to $0.37 per statement!

 That’s .39¢ less than a mailed statement!

To put that in context:

Switching_EPat[1]Let’s say you average 8 patients a day, 5 days a week. At the end of the month you are sending out 160 patient statements. That comes out to $121.60 in postage alone. Now, throw in the cost of printing and paper. Oh, and you have to pay an employee to stuff envelops. Doesn’t anyone remember how George Costanza’s fiancé died?!

E-Patient Statements electronic delivery is safe, fast, easy and now more affordable than ever. Those 160 statements can be e-mailed to your patients, saving you the cost of postage, printing, employee time and those dreaded envelops. Couple E-Patient Statements with PayConnect and you’ll be able to collect payment online!

This helps you get paid FASTER!

So to re-cap, we are lowering the price on our E-delivery service, making it easier for patients to pay you for services rendered and hopefully saving lives from toxic adhesive. This is a perfect opportunity to take advantage of this cost-savings option and not get squeezed by the USPS.

Take THAT post office!

To learn more about E-Patient Statements, PayConnect and how much money you can save, call us at (800) 576-6412 ext. 455 or visit www.dentalxchange.com

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Filed under Claims, Customer Service, Dental EDI, dentalxchange, E-Patient Statements, EDI Claims

DentalXChange at CDA Presents – Anaheim 2015

Another CDA Presents – Anaheim has come and gone, and we couldn’t have had more fun! We were thrilled to see so many happy clients.

Dr Joesph Olivwer and Staff.JPG

Dr. Joseph Oliver and Staff

 

DentalXChange Portable Phone ChargerThis year we gave away portable phone chargers to clients who gave us a video testimonial. So many of you stopped by and expressed how much you loved our services and most of you told us that you didn’t need the phone charger, you would tell any and everyone that DentalXChange is the best! You can see some of the testimonials here, here and here.

 

DentalXChange Happy Client Pins

It’s that reason alone we love our jobs! Designing EDI services that help make your job easier is what we set out to do in the first place. Our clients touting our services means we are succeeding at that goal.

 

Disney Plush PillowsSince we were next to the Happiest Place on Earth, we gave away Disney character pillows. These cute pillows were a hit at the show and everyone wanted one. We also gave away Snapper plush dolls, which everyone always goes crazy for.

 

With the show in Anaheim over, we look forward to CDA Presents – San Francisco, August 20-22. We will have some fun giveaways and some great promotions. We’ll even have some phone charges waiting for those of you who want to give us a testimonial!

 

You can also find us at the following shows throughout the summer:

Delta Plan Optech Summit
July 14 – 15, 2015
Chicago, IL 

For more information, please visit:
www.deltadental.com

AADOM – American Association of Dental Office Managers

11th Annual Dental Managers Conference
August 28 – 30, 2015
Nashville, TN 

For more information, please visit:
www.dentalmanagers.com

CDA – CDA Presents: San Francisco 2015
CDA Endorsed Programs
August 20 – 22, 2015
San Francisco, CA 

For more information, please visit:
www.cdaendorsedprograms.com

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Filed under CDA Presents, ClaimConnect, Customer Service, Dental EDI, Dental Office

Meet Team DXC – Tom Mort

Tom Mort Meet Team DXC is our interview series with a team member who helps make DentalXChange a leader in the dental EDI industry.

Our Interviewee: Tom Mort

Job Title: Director of Product Integration

Time with DentalXChange: 10 years

Fun Fact: Tom drove a big rig truck in the summer of 1990, hauling tomatoes from the fields to the cannery.

Tom has been a part of DentalXChange family for 10 years. During that time, he watched the first claim go through ClaimConnect, to the over 100 million claims that have been submitted, since! He is a recipient of NDEDIC’s Benjamin D. Ward Award for contributions to the Dental EDI industry and has work in almost every department at DentalXChange, including creating our Production Support Department. We thought it was about time we sat down and had a one on one with Tom, on the eve of his 10-year anniversary.

What year did you start with DentalXChange?

April 2004

What are your daily responsibilities?

I help design product solutions, review Engineering’s development efforts and help parties integrate our applications into their processes.

What would you say is your favorite aspect of your job?

Interacting with all departments to help solve problems. I love finding solutions. I enjoy getting CFLs* from co-workers.

*CFL is our employee recognition program designed to let co-workers show their appreciation to other colleagues for work above and beyond their regular duties. Tom frequently receives these.

What’s your favorite part of working at DentalXChange?

The quick and nimble way we can get solutions to the market. We have a small enough company that I get to enjoy working with everyone at some point.

What are your hobbies and interests outside of work? 

Spending time with my 4 kids, 4 dogs and 1 wonderful wife. I enjoy playing sports and cards. Watching movies and my children’s concerts and plays. I love to sing but have no talent.

You must have some talent! Maybe DentalXChange should hold a karaoke contest? What song would you sing if we did?

“Matter of Time” by Randy Travis, for my Bride. =)

 

We’d like to thank Tom for taking time out of his busy schedule to talk with us. DentalXChange is very proud of the services and support we offer our clients and Tom is a big reasons for that.

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Filed under Claims, Customer Service, dentalxchange, DentistUSA, NDEDIC, Uncategorized

DentalXChange Announces New Partnership with NCDR, LLC

DentalXChange is proud to announce a new partnership with NCDR, LLC (NCDR), a dental services organization serving Kool Smiles and Resolution Dental nationally.Kool_smiles_logo

Through this partnership, DentalXChange is now supporting dental EDI services from claim submissions and real-time transactions, to the delivery of ERA’s electronically.

“By moving all of its EDI services to DentalXChange, NCDR has been able to improve its processes and reduce its operational costs, reaching an overall higher level of processing success,” explained Le Ann Eyres-Morris, Director of Channel Partners for DentalXChange.

We are very happy to have the opportunity to assist Kool Smiles and Resolution Dental in reaching their EDI and claim processing goals. Our relationships with our payer partners help drive the success of this unique implementation!”

After an analysis of their EDI and business processes, NCDR chose to migrate from a direct-connect model and move their claim and ERA transactions to DentalXChange, according to Eyres-Morris.

This change is indicative of a new direction in the industry, according to Scott Wellwood, President of DentalXChange.

“The industry is changing, and many companies are looking for strategic ways to reduce operational costs while continuing to provide exceptional service,” Wellwood noted.  “We are pleased that we have the opportunity to assist NCDR in improving its EDI delivery, and we anticipate that this partnership will continue for many years with great success.”

Damon Dunsmore, Manager of EDI and Integrations for NCDR, led the implementation, and noted “NCDR conducted an extensive selection process in order to identify the right partner, and DentalXChange emerged as the clear choice.  We implemented DentalXChange’s services in April and today, we couldn’t be happier with that decision,” Dunsmore explained.  “I have been working in EDI for over 10 years, and this has been the easiest implementation I’ve experienced.”

Dunsmore noted that the DentalXChange Account Management team was extremely efficient in driving the implementation which brought comfort in moving the remaining volume this July supporting a complete implementation in less than 120 days.

“The whole organization really seems to strive to ensure the customer is happy,” he said.  “I truly feel that we are business partners in the most literal sense of the word.”

According to Dunsmore, DentalXChange is a natural partner for NCDR, as the two companies’ visions are well-aligned.

“Both DentalXChange and NCDR are committed to using technology to provide high quality, affordable, health care reimbursement processes through secure, electronic transactions,” he said.

About NCDR, LLC

NCDR is a dental services organization offering business support services to some of the nation’s leading dental practices, including Kool Smiles and Resolution Dental. NCDR provides non-clinical support to affiliated practices freeing dentists to direct their energy and passions towards providing the best possible experience for their patients.
Affiliated practices benefit from support services including accounting, scheduling, human resources, insurance billing and collections, purchasing, industry leading information technology platforms, and the learning gained from affiliating with hundreds of other dentists nationally.  Our support system includes our award winning Boomerang Practice Management and Electronic Dental Records System, the backbone to our compliance and support systems.  Please visit us at www.ncdrllc.com.

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Filed under American Dental Association, California Dental Association, ClaimConnect, Claims, Customer Service, HIPAA

DENTALXCHANGE TO CELEBRATE ONE HUNDRED MILLIONTH CLAIM SUBMISSION

DentalXChange (DXC), is proud to announce the launch of a new Thanks a 100 Million campaign to celebrate its upcoming one hundred millionth submitted EDI claim.

FB_MillionThanks

“This new campaign is the culmination of over 20 years of dedicated work that we have put towards the dental EDI industry,” said Scott Wellwood, President of DentalXChange. “We anticipate that our 100 millionth claim will be submitted next month, and we want to celebrate this incredible achievement with all our clients who helped make this possible.”

The Thanks a 100 Million Celebration includes a number of exciting benefits for clients, including:

  • A 10% Claims Discount for New Practices: From now through the submission of the 100millionth claim, practices that sign up with DentalXChange’s online claims solution, ClaimConnect, will receive 10% off claims submissions for one month*.  (*Terms and conditions apply. Please call for details.)
  • A $25 Starbucks Gift Card: Any practice that signs up for one of DentalXChange’s paid EDI solutions or refers a practice to DentalXChange will receive a $25 Starbucks gift card*. (*Terms and conditions apply. Please call for details.)

Over the past two decades, DentalXChange has established itself as the leader in Electronic Data Interchange solutions for the dental industry. The company’s goals are to simplify business processes, increase productivity and enhance the management side of the dental practice by providing streamlined connectivity that bridges the gaps between dental payers, patients and providers.

“This is an exciting time to be in the dental industry,” noted Wellwood.  “We will continue to pioneer new innovations to assist providers, patients and payers, while always rewarding our clients, who have helped us to achieve ongoing success.”

“Thanks a 100 Million” Campaign Details

The “Thanks a 100 Million” campaign starts now and runs through the submission of the 100 millionth claim, estimated around August 8th.  To enter, practices simply submit a claim through DentalXChange’s ClaimConnect. Winners will be notified by phone once submission of the 100millionth claim is verified. Terms and conditions apply. Please call for details.

To obtain more information on products and claims submission, please call 800-576-6412 Ext. 455 or visit www.DentalXChange.com. To find out more about the campaign and obtain contest terms and conditions, please visit http://www.dentalxchange.com/promo/ThanksA100Million

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Filed under ClaimConnect, Claims, Customer Service, dentalxchange, Electronic Claims, Uncategorized