Category Archives: Dental Office

DentalXChange Announces New Completely Integrated Attachment Service for ClaimConnect

facebook_attachment2_1200We are proud to announce our electronic claims attachment service is now completely integrated with ClaimConnect.

DentalXChange Attachment Service allows providers to electronically attach x-rays, periodontal charts, EOBs, narratives and any other documentation required by a payer to adjudicate a dental claim without having to use a third party application.

“Our goal in designing our attachment solution is to improve administrative efficiencies and control costs for payers and providers,” explained Scott Wellwood, President of DentalXChange. “By using one service to send claims and associated documentation, providers will simplify the claims cycle and expedite reimbursements.”

DentalXChange Attachment Service will allow providers to submit electronic attachments along with the claim, directly to Payers like Cigna, MetLife, UnitedHealthcare, among many others.

Along with sending solicited attachments without third party software, other features of the service include customizable attachment rules, attachment alerts and an online attachment archive.

“We want to empower our clients with services that perform at the highest level for less cost. We feel we have done that once again with DentalXChange Attachment Service,” he added.

To learn more about this innovative service, please call 800-576-6412 Ext. 455 or click here.

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Filed under Attachments, ClaimConnect, Claims, Dental EDI, Dental Office, dentalxchange

DentalXChange at CDA Presents San Francisco and AADOM’s 12th Annual Office Manager Conference in Boca Raton, FL.

CDA SF 2016

CDA San Francisco 2016 September 8th – 10th

We will be at CDA Presents San Francisco next week!

We look forward to this convention every year and next week we will be there to show everyone attending why DentalXChange is the premier clearinghouse for the dental industry.

Because they were so popular, once again this year we will be giving away our wine accessories kit to anyone who signs up for one of our paid services. This kit will help you open all those delicious wines San Francisco has to offer.

We will also have Snapper plush dolls, DentalXChange pens and Post-it notes to hand out. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

You’ll find us at booth #702

 

AADOM 2016

AADOM’s 12th Annual Office Manager Conference in Boca Raton September 15th – 17th

If you are a dental office manager heading to Boca for AADOM 12th Annual Office Managers Conference we’ll be there too! We’ll also have some cool things to hand out, so stop by booth #216  and say hi!

 

Whichever conference you may be attending this September, be sure to come by to see how our innovative products and services help dentists run their practice in a more efficient and cost effective way. We’ll help you cut down on paper usage, save time and most importantly, save money! Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

We look forward to seeing all of you soon!

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Filed under AADOM, California Dental Association, CDA Presents, ClaimConnect, Claims, Customer Service, Dental Office

DentalXChange at CDA Presents – Anaheim 2015

Another CDA Presents – Anaheim has come and gone, and we couldn’t have had more fun! We were thrilled to see so many happy clients.

Dr Joesph Olivwer and Staff.JPG

Dr. Joseph Oliver and Staff

 

DentalXChange Portable Phone ChargerThis year we gave away portable phone chargers to clients who gave us a video testimonial. So many of you stopped by and expressed how much you loved our services and most of you told us that you didn’t need the phone charger, you would tell any and everyone that DentalXChange is the best! You can see some of the testimonials here, here and here.

 

DentalXChange Happy Client Pins

It’s that reason alone we love our jobs! Designing EDI services that help make your job easier is what we set out to do in the first place. Our clients touting our services means we are succeeding at that goal.

 

Disney Plush PillowsSince we were next to the Happiest Place on Earth, we gave away Disney character pillows. These cute pillows were a hit at the show and everyone wanted one. We also gave away Snapper plush dolls, which everyone always goes crazy for.

 

With the show in Anaheim over, we look forward to CDA Presents – San Francisco, August 20-22. We will have some fun giveaways and some great promotions. We’ll even have some phone charges waiting for those of you who want to give us a testimonial!

 

You can also find us at the following shows throughout the summer:

Delta Plan Optech Summit
July 14 – 15, 2015
Chicago, IL 

For more information, please visit:
www.deltadental.com

AADOM – American Association of Dental Office Managers

11th Annual Dental Managers Conference
August 28 – 30, 2015
Nashville, TN 

For more information, please visit:
www.dentalmanagers.com

CDA – CDA Presents: San Francisco 2015
CDA Endorsed Programs
August 20 – 22, 2015
San Francisco, CA 

For more information, please visit:
www.cdaendorsedprograms.com

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Filed under CDA Presents, ClaimConnect, Customer Service, Dental EDI, Dental Office

Bundling Makes More Cents!

DentalXChange is proud to announce the Bundling Makes More Cents campaign!

For a limited time only, clients who sign up for the Preferred Practice Bundle will receive up to a $50 credit towards their billing statement!*

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“The Preferred Practice Bundle will make a huge difference in the management of the dental practice,” said Scott Wellwood, President of DentalXChange. “The powerful tools offered in this bundle will speed up reimbursements, improve your marketability, increase patient satisfaction and help create a more efficient practice. You get all this value on just one low, monthly bill.”

The Preferred Practice Bundle includes the best of DentalXChange’s EDI services at a budget friendly price. A comprehensive selection of practice solutions, all on one low bill!

The Preferred Practice Bundle features:

  • ClaimConnect – Electronic claims submission using your practice management software or Direct Online Entry
  • Real-Time Services – Check patient eligibility, plan benefits details and claim status
  • DDS WebStudio Advantage – Create a fully functional, professional website for your practice featuring Web Portal capabilities.
  • Web Portal Access – Allow patients to view and pay their statements and give office staff access to your DentalXChange dashboard, directly through your practice’s website
  • Patient Education – Online Patient Education access on your website helps your patients to visually understand their treatment options
  • DentistUSA – Market your practice and increase your visibility with free inclusion in our nationwide online dental provider community
  • DDS TimeManager – Securely manage your staff hours and calculate your payroll with ease

 

Bundling Makes More Cents!

  • Sign up for The Preferred Practice Bundle and receive up to a $50 credit towards your billing statement!* 
  • Current bundle subscribers can receive a $25 Starbucks gift card when they refer a new client!*

  

Bundling Makes More Cents Details

The Bundling Makes More Cents campaign starts now and runs through February 28th.  Please call 1800-576-6412 Ext 455 for more details.

“We are proud of the value DentalXChange is offering with the Preferred Practice Bundle,” noted Wellwood. “We hope everyone sees, bundling really does make cents!”

 

FB_bundle

Keep current with our promotions and special offers. Follow us on Facebook and Twitter.

*Restrictions apply, please call for more details.

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, DentistUSA, E-Patient Statements, EDI Claims, Electronic Claims, Patient Education, Patient Statements, PayConnect, Uncategorized

DENTALXCHANGE OFFERS GUARDIAN CLAIM STATUS TRANSACTION

Providers can now check Guardian claims status online through DentalXChange

DentalXChange is proud to announce that The Guardian Life Insurance Company of America (Guardian), now offers online claims status verification through DentalXChange.

Dentists can now easily check the status of their Guardian claims online through DentalXChange. This can eliminate the need for time consuming phone calls to check on the status – making the process easier and faster for dental offices.

“Guardian is committed to making it easy for dentists to work with us,” says Dr. Richard Goren, 2nd Vice President and National Dental Director for Guardian. “One of the ways to meet that commitment is by offering an array of online capabilities, like claims status verification, to ease administrative duties.”

“We are excited to support Guardian in the development of the new transaction as together we have a goal to deliver a complete EDI process for the Guardian providers” said LeAnn Eyres, DentalXChange Director of Channel Partners.

If you would like any more information or have any questions about claims status verification, please do not hesitate to call us at 800-576-6412 Ext. 467.

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, Uncategorized

DentalXChange at ADA, San Francisco 2012

We left our hearts in San Francisco! Thank goodness the American Dental Association is having their 153rd Annual Session and World Marketplace Exhibition in the city by the bay.

The ADA Annual Session brings together leaders in dental practice, research, academia and industry to present more than 280 relevant and topical continuing education courses over four days. The World Marketplace Exhibition will feature more than 600 leading suppliers of dental products and services. And we are proud to be one of them!

Our innovative products and services have been designed to help dentists run their practice in a more efficient, cost effective way. We help dental practices cut down on paper, save time and most importantly, save money! Our services are so renowned that the California Dental Association has endorsed us for 3 straight years!

This year we will have two booths located close to each other:

DentalXChange will be located at booth 5510. We will feature a Blackjack table where our visitors will have the chance to win a bunch of great prizes, learn about our products and meet some of the best customer service representatives in the industry!

Visitors can also find out how much they can save by switching from paper to EDI. And in an effort to help the environment, we will plant a tree for any office that switches over to one of our award-winning EDI services.

DentistUSA will be located at booth 5409 and will feature a photo booth! Visitors will be able to dress up and take fun photos to commemorate their trip. We will also be handing out flashing pens, bracelets and lanyards! Come see why DentistUSA is one of the fastest growing dental communities on the web!

But wait, there is more!

Any visitor who takes a picture in front of one of our booths and posts the photo up on our DentalXChange facebook wall will be entered to win a gift card! It’s just as simple as that.

Our booths are a hit at every convention we attend, so come by and visit us! We love meeting our existing clients and making new friends!

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Filed under Claims, DDS WebStudio, Dental Office, dentalxchange, DentistUSA, Patient Education, Patient Statements, PayConnect, Plant A Tree Program

Meet Team DXC – Elizabeth Jones

Meet Team DXC is our interview series with DentalXChange team members who help put the “service” back in “customer service.”

In a day and age when most companies are letting go of personnel and turning to voice recordings to handle all of their customer services, DentalXChange is proud to offer live, highly trained, customer service representatives to give individual care to each of our clients.  We know that our customer service reps can help with any and all of your needs and that a recording will leave you frustrated, still looking for answers. We are so impressed with our team that we want you to meet them!

Our first interviewee is Elizabeth Jones, the Director of Sales and Retention.

Name: Elizabeth “Lizzy” Jones

Job Title: Director of Sales and Retention

Time with DentalXChange: 4 years

Fun Fact: Lizzie has two dogs. A French bulldog named Monte Cristo Sandwich and an English bulldog named Betty.

Lizzy has been a part of DentalXChange family for over 4 years. During that time she has won multiple awards for her sales achievements and in May of 2011 she received the National Electronic Attachment Achievement Award for 2010. Lizzy was recently promoted to Director of Sales and Retention so we thought it would be fun to sit down with her and find out how her job has changed, how she likes to run things and how she likes to relax when she is not busy helping our clients.

What year did you start with DentalXChange?

March 2008

What was your title and responsibilities?

Account Manager (sales representative). I would call on new registrations, sales campaigns, sell existing clients new products and reactivate clients who have stopped using our service. I would train new clients for the first 90 days on how to use our services and monitor their activity to make sure everything is going smoothly.

Since then, you’ve moved up the chain and now you are the Director of Sales and Retention. How have your daily activities changed?

A lot has changed. My day to day is never repetitive and always full. There is always something I need to make a decision on; conference calls, department meetings, what promo do we need, should we go to this show, sales campaigns, is this commissionable, put out a fire, talk to this client, speak to this vendor and lead my teams.  What is definitely different from back then would be that instead of getting directions from my manager and being eager to learn something new, I am now on the other side of the spectrum.  Now I give directions and lead a group of employees to be the best they can be.  Every action and decision I make has an impact on the company and in each employee’s career.  I’m in charge of a lot of people and whatever impact I make on their career today will affect them in some way or form in the future.

For my sales team, I have team building activities and let them have the autonomy to make decisions as a team, not just me being a dictator. I’m always surprised at how well thought out some of their ideas are.  For my Client Relations team, I give them a bit more freedom to let them make decisions on their own and to understand what type of impact every decision has on the company and the department.

Even with all that, I still have time to cater to my clients who only call me and would like to follow up on their accounts.  I’m never too important for my clients because they are the main reasons why I am still here!

You sound like a busy person! What would you say is your favorite aspect of your job?

Helping my employees grow.  I have always been a very ambitious person. So, I would always ask my manager or supervisor if they need any help with anything, which would always open the door to being cross trained.  I try to instill that philosophy in my department.

Almost all of my employees have a goal to train the team on one of our many products. This helps to get them out of their comfort zone and become an expert on one of our products as well as helping them see that’s it’s not easy to teach and that everyone is different.  So far, anyone who has completed this goal has discovered an unknown talent!

Recently, I let the team decide to have a special guest from another department visit us for our sales meetings so they can learn about other departments and different types of duties their peers have.  It can open doors later on if they would like to move departments. I’ve been through 3 departments in my four years.

What’s your favorite part of working at DentalXChange?

My favorite part about DentalXChange is the company culture.  It’s very “Casual Professional.”  We have our fun but get a lot done with many happy customers.  Everyone is very passionate and proud of their work.  Also, I’ve never worked for a company that is as diverse as this.  We have employees from almost every continent in the world!  Our potlucks are always so yummy!

What do you like to do when you’re not at work? Any hobbies or interests?

Hobbies include crocheting, deep sea fishing; I love to cook so most of my paycheck goes to the local farmer’s market and I love trying out new restaurants.  I love wine and whiskey tasting, too. My favorite way to unwind is having a Manhattan and watching documentaries, lol!

Final question, we understand that you’re a big Angels fan. Will they win the World Series this year?

YES, yes they will!!!  Mike Trout is amazing!!!

We’d like to thank Lizzy for taking time out of her busy schedule to talk with us. DentalXChange is very proud of the customer service we offer and Lizzy, along with our Sales and Support teams, are big reasons for that.

We encourage you to try us out. Through our products, services and customer support you will not be disappointed!  Call us at (800) 576-6412 ex467

We want to help with all of your practices EDI needs!

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Filed under Customer Service, Dental Office, dentalxchange, Uncategorized