Category Archives: dentalxchange

DENTALXCHANGE LAUNCHES NEW CREDENTIALING SOLUTION IN PARTNERSHIP WITH DELTA DENTAL OF COLORADO

  • Multi-carrier digital credentialing solution will be customized and co-branded for Delta Dental of Colorado
  • Provider experience to be enhanced by one-stop-shop for credentialing through online portal

DentalXChange, the creator of industry-leading electronic claims solution, ClaimConnect, has announced a new partnership with Delta Dental of Colorado through which the two companies will launch the first-ever co-branded edition of DentalXChange’s popular DDS Enroll software.

The new offering will be the first in the nation to give Delta Dental providers the ability to complete credentialing requirementsonline—not only for Delta Dental of Colorado but for many different insurance companies, which will increase provider utilization, according to Dr. Cheryl A. Lerner, DMD, Vice President of Network and Clinical Management for Delta Dental of Colorado.

“Credentialing is a major pain point for dentists and insurance companies alike,” says Dr. Lerner. “Providers must be re-credentialed every three years in order for claims to be processed. Without renewed credentials, providers can lose thousands of dollars each year in unpaid claims, while insurance companies exhaust hours and resources attempting to track down renewal applications.”

LeAnn Morris, Vice President of Business Development for DentalXChange, explains that the traditional credentialing process also lends itself to costly errors.

“Currently, dental offices nationwide are sent credentialing renewal reminders via mail, which are easily overlooked,” says Morris. “Our partnership with Delta Dental of Colorado gives us the opportunity to address and rectify industry inefficiencies. With our new digital solution, providers will be able to access credentialing information online, input data digitally, upload supporting documents easily, indicate required fields and data requirements quickly, and securely sign forms electronically in order to reduce time and errors in the credentialing process.”

Morris reports that digital credentialing solutions have been attempted by others in the past, but the new DentalXChange co-branded DDS Enroll solution will be one of the first to offer a solution that is designed specifically for the dental industry that will support multi-carrier credentialing.

“Many providers have contracts with up to 30 different payers,” Morris explains. “In the past, these dental practices would have to spend countless hours fulfilling lengthy credentialing applications for each carrier individually. With our new software, providers will be able to enter their information and upload documents only once and that data will be applied across all applications, which saves time and money for a busy practice.”

The new co-branded DDS Enroll solution will also enable Delta Dental of Colorado to maintain its high standard of quality control, according to Dr. Lerner, who explains that the California-based DentalXChange team will follow up with providers individually as needed to assist with the online credentialing platform.

“We knew from the beginning that we were seeking a partner who could deliver the same exceptional customer service that our company takes pride in,” says Dr. Lerner. “DentalXChange’s industry-leading software solutions and customer-focused culture made them the perfect fit as our partner in this important project.”

DentalXChange will integrate a series of digital features into the new co-branded DDS Enroll platform, including:

  • Auto-Populating Fields

After forms are initially completed through DDS Enroll, the Question Wizard will save user information and autofill fields on any additional applications thereafter.

  • Document Repository

DentalXChange supports the ability to upload required documentation or certifications needed to submit or renew credentials.

  • E-Signature

Users will have the option to electronically sign credentialing applications. 

  • Tracking Progress

Providers can view submitted credentialing applications and check the status of their credential renewals through DDS Enroll.

  • Virtual Reminders

The program will send virtual reminders to users along with document expiration reminders to reduce the potential gap in renewal time or risk of termination from the network.

  • Free Training and Troubleshooting

Users will have access to training, including live chat for quick questions as well as walk-throughs. Training will be provided directly from the credentialing team at DentalXChange, eliminating the need to contact insurance companies.

“The value that DDS Enroll brings to both payers and providers is unmatched in the industry,” says DentalXChange’s Morris. “This is a much-needed and forward-thinking solution, and it will deliver bottom-line benefits to both providers and payers alike.”

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Filed under Credentialing, DDS Enroll, dentalxchange

DentalXChange at CDA Presents Anaheim, May 4-6 2017

We could not be more excited to attend CDA Presents Anaheim 2017. We are always excited to see old friend and make new ones, but this year we have something BIG to share with all of you.

The release of our new Attachment Service for ClaimConnect!

Our new service will save hundreds of hours by allowing dental providers to attach supporting documents (e.g. x-rays, periodontal charts, EOBs, narratives) that may be required by an insurance company to adjudicate a claim, directly through your ClaimConnect account.

Now, we have a single software system for creating claims and attaching documents, resulting in improved efficiency for both providers and payers.

Features include:

  • System Notifications

Alerts notify the user when an attachment is required, increasing speed and reducing errors on the provider’s side, which it-turn decreases follow-up time with insurance companies.

  • Optimized Image Tools

DentalXChange’s attachment software offers highly functional image tools including high-quality image resolution, and the ability to rotate, zoom, and change image brightness and contrast to better examine attachments.

  • Fully Customizable Platform

The attachment service can be customized and integrated into Practice Management Systems, giving providers the flexibility to personalize the software to their needs.

  • Secure Archive

Payers and providers can view submitted claims and attachments in a secure online archive at any time.

  • Low Cost, Contract-Free Structure

DentalXChange’s attachment service does not require a contract. Payers and providers have the flexibility to sign up for the service on a monthly basis. While many attachment services charge users upwards of $450 annually, DentalXChange offers its attachment service at a price of $25 per month ($300 annual).

All of our innovative products and services have been designed to help dentists run their practice in a more efficient and cost effective manner. Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

 

Our booth will be located at #703. Visitors can find out how much time and money they can save by switching from paper to EDI. Plus, when you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy. The perfect souvenir from Anaheim, California!

 

Snapper Chomp

We will feature some other cool giveaways like Snapper plush dolls, Snapper Chomps, DentalXChange note pads and DentalXChange pens.

 

 

If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services. So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi!

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Filed under Attachments, California Dental Association, CDA Presents, ClaimConnect, Claims, dentalxchange, E-Claims, EDI Claims, Electronic Claims

DentalXChange Announces New Completely Integrated Attachment Service for ClaimConnect

facebook_attachment2_1200We are proud to announce our electronic claims attachment service is now completely integrated with ClaimConnect.

DentalXChange Attachment Service allows providers to electronically attach x-rays, periodontal charts, EOBs, narratives and any other documentation required by a payer to adjudicate a dental claim without having to use a third party application.

“Our goal in designing our attachment solution is to improve administrative efficiencies and control costs for payers and providers,” explained Scott Wellwood, President of DentalXChange. “By using one service to send claims and associated documentation, providers will simplify the claims cycle and expedite reimbursements.”

DentalXChange Attachment Service will allow providers to submit electronic attachments along with the claim, directly to Payers like Cigna, MetLife, UnitedHealthcare, among many others.

Along with sending solicited attachments without third party software, other features of the service include customizable attachment rules, attachment alerts and an online attachment archive.

“We want to empower our clients with services that perform at the highest level for less cost. We feel we have done that once again with DentalXChange Attachment Service,” he added.

To learn more about this innovative service, please call 800-576-6412 Ext. 455 or click here.

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Filed under Attachments, ClaimConnect, Claims, Dental EDI, Dental Office, dentalxchange

DentalXChange at CDA Presents Anaheim 2016

What will you discover?

CDA Ana 2016

CDA Presents Anaheim is all about helping the California dental community find new and innovative ways to improve the industry. It is one of the most anticipated dental conventions in the U.S. and is one we look forward to every year. Next week, May 12th through the 16th, we will be there to help everyone discover why DentalXChange is the leader in EDI solutions for the dental industry.

Our innovative products and services have been designed to help dentists run their practice in a more efficient and cost effective manner. We help dental practices cut down on paper, save time and most importantly, save money. Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

Disney Plush ToysOur booth will be located at #703. Visitors can find out how much time and money they can save by switching from paper to EDI. And, when you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy. The perfect souvenir from Anaheim, California!

We will feature some other cool giveaways like Snapper plush dolls, DentalXChange note pads and DentalXChange pens.

photoIf you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services. If you refer another practice, you’ll be eligible to receive a $25 American Express gift card.*

So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi. We love to meet our current clients and discover new friends!

*One gift card per office location. Account must stay active for 30 days without cancellation. DentalXChange will mail your gift card within 45 days of activation. 

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Filed under California Dental Association, CDA Presents, ClaimConnect, Customer Service, dentalxchange, E-Patient Statements, EDI Claims, Uncategorized

DentalXChange’s 2015 Year in Review with Scott Wellwood

As the year winds to a close we thought it would be fitting for our fearless leader, Scott Wellwood, to reminisce about the company’s 2015. So, without further ado:

Hi All,

2015 has been a very exciting year for us on many levels. In some respects we’ve never faced stiffer competition in the marketplace, and yet we’ve managed to continue to grow our brand and respect throughout the industry significantly over the last 12 months.

Over the past year we have worked to create two new EDI solutions, E-Credentialing and Attachment Services. I’m pleased to report that both of these products are now a reality.

Scott Wellwood, President of DentalXChange

Scott Wellwood, President of DentalXChange

E-Credentialing provides easy to use tools for online credentialing and network enrollment, as well as automated form completion. This innovative, web-based application streamlines the creation and delivery of credentialing and network enrollment forms.

DentalXChange Attachment Services enables you to transmit attachments electronically. Fully integrated with ClaimConnect, you will be alerted to which claims need attachments to help expedite claims processing.

We have updated the User Interface of ClaimConnect making it easier to use, ensuring that it remains at the forefront of the technology curve.

We have also partnered with TransUnion allowing you to run financial assessments on patients needing treatment in order to determine the viability of extending “in house” credit.

We have worked tirelessly on making each of these products “best in class” and want to thank you, our customer, for the tremendous amount of input you’ve given. We greatly appreciate the trust you put in us and hope that these new products, services and upgrades will continue to make your life easier.

We wish you a happy and prosperous 2016,

Scott Wellwood

 

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Filed under ClaimConnect, dentalxchange, E-Credentialing, Financial Assessments, Uncategorized

Why Are My Dental Insurance Claims Rejected?

The hours wasted into investigating why an insurance claim gets rejected can drive a person crazy and waste many quality hours that could be spent with patients.rejected dental claims

To help alleviate the aggravation, we talked to Lindsey Schurman, Manager of Client Services at DentalXChange, to find out how you can avoid being placed in a straightjacket and get those important claims paid quickly.

What are the top reasons claims are rejected? 

The three issues we see most often are:

  1. The provider’s information does not match what is on file with the payer
  2. The patient info does not match what is on file with the payer
  3. The patient is no longer covered under policy

How can these be avoided? 

The best way to avoid a rejected claim is to check the patient’s eligibility when they first make an appointment. This is easily done through ClaimConnect’s Real Time Eligibility. After eligibility is checked, make sure the patient’s ID card matches what is in their chart. This will help avoid discrepancies between information on file and what the payer has on record. After a client receives rejection, the advice we share is to verify that all the information matches what is on file with the payer.

When DentalXChange investigates a rejected claim we ask the following questions:

May I please confirm the patient info to make sure we have matching claims info?

Asked the payer to confirm:

  1. The Patient and Subscriber Name
  2. Dates of Birth
  3. Member IDs
  4. Addresses
  5. Genders
  6. Group/Plan numbers
  7. Plan Effective Date

May I also confirm that the correct Provider information listed on the claim is on file?

Ask them to confirm:

  1. Rendering and Billing
  2. Name
  3. NPI
  4. TIN
  5. Address
  6. License number
  7. Any applicable provider ID or Taxonomy code

One of these issues is usually the reason a claim gets rejected.

How does a product like ClaimConnect help?

When submitting a claim through ClaimConnect, the program focuses on minimizing rejections by checking claims for the preventable errors. We call these validation errors. Validation errors prevent claims from being sent when the information does not match what the payer requires. They can range from incorrect procedural codes to incomplete provider information. These errors are flagged and allow you to fix any discrepancies before the claim is submitted to the payer.

This saves a ton of time dealing with rejected claims. Of course, if anyone is having an issue with claims rejections, they can always give us a call. Our customer service representatives will be happy to help resolve any issues you might be having.

Thanks for taking the time to help us, Lindsey!

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Filed under ClaimConnect, dentalxchange, EDI Claims

USPS to Raise Postage, AGAIN! Or, Why DentalXChange Lowered the Price of E-Delivered Statements.

It’s happening again.

As of May 31st, the USPS is increasing the price of postage. Every year the price goes up and this year is no exception. Unfortunately, due to this rise in cost, the delivery of our paper statements will increase from .75¢ to .76¢ per statement.

But we’re not taking this increase sitting down!

To help offset the post office price gouging and to encourage the switch from paper to EDI, DentalXChange will be lowering the cost of our e-delivery statement service from $0.49 to $0.37 per statement!

 That’s .39¢ less than a mailed statement!

To put that in context:

Switching_EPat[1]Let’s say you average 8 patients a day, 5 days a week. At the end of the month you are sending out 160 patient statements. That comes out to $121.60 in postage alone. Now, throw in the cost of printing and paper. Oh, and you have to pay an employee to stuff envelops. Doesn’t anyone remember how George Costanza’s fiancé died?!

E-Patient Statements electronic delivery is safe, fast, easy and now more affordable than ever. Those 160 statements can be e-mailed to your patients, saving you the cost of postage, printing, employee time and those dreaded envelops. Couple E-Patient Statements with PayConnect and you’ll be able to collect payment online!

This helps you get paid FASTER!

So to re-cap, we are lowering the price on our E-delivery service, making it easier for patients to pay you for services rendered and hopefully saving lives from toxic adhesive. This is a perfect opportunity to take advantage of this cost-savings option and not get squeezed by the USPS.

Take THAT post office!

To learn more about E-Patient Statements, PayConnect and how much money you can save, call us at (800) 576-6412 ext. 455 or visit www.dentalxchange.com

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Filed under Claims, Customer Service, Dental EDI, dentalxchange, E-Patient Statements, EDI Claims