Category Archives: PayConnect

3 Things To Ask When Selecting A Merchant Service Provider

Choosing the right Merchant Services Provider can be a daunting task. To help make things a bit easier we wanted to give you a list of topics you should cover with anyone you are talking to about purchasing merchant services. We talked to Sahand Moussavi, PayConnect Portfolio Manager at DentalXChange and asked him “What are the top three things people should look for when selecting a Merchant Service Provider?”

He gave us 4, because he’s cool like that. 

1. Features & Capabilities: “Making sure your merchant service provider has the technical capabilities that suits your office is crucial. It is not just simply about processing a credit card anymore. Many other features are now available to help run your business more efficiently. Some of these capabilities including emailing receipts, automated recurring transactions, credit score checks, electronic signature capabilities and EMV Chip transactions. Also, your provider should also be integrated with other software and companies, combining the best of both worlds. Regarding dental practices in particular, they should definitely choose a provider that has the ability to do Automated Recurring Transactions & credit score checks. Dental offices set many of their patients up on payment plans, so a recurring billing service plus a credit check service is crucial to ensure you can extend credit at a low risk.”

2. Customer Service: “Customer Service is often overlooked in merchant services, but it is important to choose a provider that has personal customer service and doesn’t force you to get your support from an automated service. Customer service begins right when you sign the contract. Since ALL merchant service providers are essentially a middleman between the merchant and the card brands (Visa, MasterCard, etc.), transparency is very important. A clear and easy to read merchant processing application is a good sign that the service will be good. It is important to have access to 24/7 live support, as dealing with financial transitions can sometimes be an urgent matter. Having personalized customer service is very helpful as a team that is familiar with your account and how it’s set up will make it much less likely for mistakes, and will streamline any changes you want to make.”

3. Pricing: “Pricing is another important factor when it comes to deciding your merchant provider. You want to make sure that the provider offers various pricing models. Different business types use various processing methods and some pricing models will work better for you than others. The card brands charge fees themselves, called Interchange Fees. These fees vary depending on business types as well, so you want to make sure your business is placed in the right category with your provider so you’re getting charged the right fees. Also, your merchant processing application should display any possible fee/rate/charge you might encounter. So once again, make sure your application shows everything when it comes to fees and rates.”

4. PCI & Security Standards: “Being a merchant, you are going to deal with sensitive card information. It is imperative you check the system and training you have been provided are in accordance with Payment Card Industry Rules (PCI). You should ask your provider right away if they are compliant with PCI rules and make sure you are familiar with how their system treats sensitive data. All merchant service providers are required to become PCI Compliant. PCI Compliant Level 1 is the highest level of PCI privacy and security recognized by the PCI Security Standards Council and you want to use a provider who has reached this level.”

If you have any other questions or would like to have your current Merchant Account looked at, give us a call at (800) 576-6412 ext. 473. Sahand, or one of our other PayConnect representatives will make sure you are not being over charged and you are getting the most out of your merchant services.

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The Need For Credit

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In today’s economic climate, the need for dental practices to extend credit to prospective patients is a necessity. With the rising cost of healthcare across the board, most patients just cannot afford to pay for their treatment in one lump sum. So they will look for a dental practice that will extend them credit to pay over time.

Unfortunately, according to a report from the Corporation for Enterprise Development, “56% of consumers have subprime credit scores. Meaning they are unable to take advantage of the best, or even average interest rates if they need to borrow money.” So where does that leave your practice? Do you blindly extend credit on faith, hoping you’ll eventually see your return?

The good news is you don’t have to with our new Patient Credit Score Services.

This innovative service provides you and your staff with the financial data needed for making in-house credit decisions. Powered by TransUnion, you’ll get a synthesized report featuring a FICO score and the healthcare-specific metrics you need to get a more complete picture of your patient’s financial situation, right at the point of service.
Here are the great ways this service is designed to help make better in-house decisions:

  • Improve financial counseling with easy to read Decision Messages, which help staff with in-office credit determinations.
  • Expedite the registration process and improve revenue recovery through self-reported data that is quickly verified.
  • Reduce fraud and identity theft through five standard alert messages, including Red Flags.
  • Review the patient’s available credit and TransUnion New Account score, which are compared against pre-set thresholds to help optimize your collections processes.
  • Improve your charity care determination process and reduce bad debt by comparing the patient’s Federal Poverty Level (FPL) % estimate, which is compared against financial aid thresholds.
  • Makes soft inquiry on a patient’s credit, which will not affect their credit score.

Patient Credit Score Services will help your practice make objective, ability-to-pay decisions and ultimately help you collect on services rendered.

Improve your financial counseling and collection with DentalXChange!

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Filed under Financial Assessments, PayConnect, Uncategorized

Bundling Makes More Cents!

DentalXChange is proud to announce the Bundling Makes More Cents campaign!

For a limited time only, clients who sign up for the Preferred Practice Bundle will receive up to a $50 credit towards their billing statement!*

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“The Preferred Practice Bundle will make a huge difference in the management of the dental practice,” said Scott Wellwood, President of DentalXChange. “The powerful tools offered in this bundle will speed up reimbursements, improve your marketability, increase patient satisfaction and help create a more efficient practice. You get all this value on just one low, monthly bill.”

The Preferred Practice Bundle includes the best of DentalXChange’s EDI services at a budget friendly price. A comprehensive selection of practice solutions, all on one low bill!

The Preferred Practice Bundle features:

  • ClaimConnect – Electronic claims submission using your practice management software or Direct Online Entry
  • Real-Time Services – Check patient eligibility, plan benefits details and claim status
  • DDS WebStudio Advantage – Create a fully functional, professional website for your practice featuring Web Portal capabilities.
  • Web Portal Access – Allow patients to view and pay their statements and give office staff access to your DentalXChange dashboard, directly through your practice’s website
  • Patient Education – Online Patient Education access on your website helps your patients to visually understand their treatment options
  • DentistUSA – Market your practice and increase your visibility with free inclusion in our nationwide online dental provider community
  • DDS TimeManager – Securely manage your staff hours and calculate your payroll with ease

 

Bundling Makes More Cents!

  • Sign up for The Preferred Practice Bundle and receive up to a $50 credit towards your billing statement!* 
  • Current bundle subscribers can receive a $25 Starbucks gift card when they refer a new client!*

  

Bundling Makes More Cents Details

The Bundling Makes More Cents campaign starts now and runs through February 28th.  Please call 1800-576-6412 Ext 455 for more details.

“We are proud of the value DentalXChange is offering with the Preferred Practice Bundle,” noted Wellwood. “We hope everyone sees, bundling really does make cents!”

 

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Keep current with our promotions and special offers. Follow us on Facebook and Twitter.

*Restrictions apply, please call for more details.

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, DentistUSA, E-Patient Statements, EDI Claims, Electronic Claims, Patient Education, Patient Statements, PayConnect, Uncategorized

DentalXChange at ADA, San Francisco 2012

We left our hearts in San Francisco! Thank goodness the American Dental Association is having their 153rd Annual Session and World Marketplace Exhibition in the city by the bay.

The ADA Annual Session brings together leaders in dental practice, research, academia and industry to present more than 280 relevant and topical continuing education courses over four days. The World Marketplace Exhibition will feature more than 600 leading suppliers of dental products and services. And we are proud to be one of them!

Our innovative products and services have been designed to help dentists run their practice in a more efficient, cost effective way. We help dental practices cut down on paper, save time and most importantly, save money! Our services are so renowned that the California Dental Association has endorsed us for 3 straight years!

This year we will have two booths located close to each other:

DentalXChange will be located at booth 5510. We will feature a Blackjack table where our visitors will have the chance to win a bunch of great prizes, learn about our products and meet some of the best customer service representatives in the industry!

Visitors can also find out how much they can save by switching from paper to EDI. And in an effort to help the environment, we will plant a tree for any office that switches over to one of our award-winning EDI services.

DentistUSA will be located at booth 5409 and will feature a photo booth! Visitors will be able to dress up and take fun photos to commemorate their trip. We will also be handing out flashing pens, bracelets and lanyards! Come see why DentistUSA is one of the fastest growing dental communities on the web!

But wait, there is more!

Any visitor who takes a picture in front of one of our booths and posts the photo up on our DentalXChange facebook wall will be entered to win a gift card! It’s just as simple as that.

Our booths are a hit at every convention we attend, so come by and visit us! We love meeting our existing clients and making new friends!

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Filed under Claims, DDS WebStudio, Dental Office, dentalxchange, DentistUSA, Patient Education, Patient Statements, PayConnect, Plant A Tree Program

There’s an App for that!

DentalXChange is eager to increase efficiency for you and your office, so we created the Activity Snapshot after much demand from our clients.  This can be installed to your PC or Mac, and it is even available for on-the-go access for your iPhone or iPad.

What is the Snapshot?

The Snapshot is just that, a quick glimpse that gives your office an idea of how many claims/pre-treatments you’ve sent in the last day, 30 days or 60 days–you choose.   We bring your office real-time reporting on the ClaimConnect side, PayConnect  side and BillConnect side as well.

This is an exclusive DentalXChange product which is available now to all our offices for free, and the offices that have it so far can’t stop raving about it.  The best part about the Activity Snapshot is that you simply log in and leave it open throughout the day with no effect to other office services.  The Snapshot automatically updates every 2 minutes, giving you the most up-to-date report.  Have a validation error?  Know immediately and head to our website to fix it.  Did a claim get rejected? No problem–with the Snaphot, you’ll know immediately.   Here is a quick look at the DentalXChange Activity Snapshot:

Activity Snapshot Example

Here, we see how many claims our test office has billed for the past day, 30 days, and 60 days.  It even gives us a total dollar amount for what has been billed for this time period, which is quite possibly the most popular feature.

The snapshot is fully customizable to work best for you.  Give our support team a call today at 800-576-6412 x 452 if you’d like help on installing our FREE Snapshot, or follow the easy to read instructions here.

What’s better, is you can download the Snapshot to your iPhone or iPad for on-the-go access.  You can even switch easily between multiple practices if you are managing multiple offices.

Leave a comment on how you think the Activity Snapshot can help your practice!

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Filed under BillConnect, Claims, dentalxchange, PayConnect

What Does That Fee Mean Anyway?

Accepting credit cards in your office is almost essential for the convenience of your patients.  In a day when wallets are more likely to carry debit and credit cards than they are to carry cash, it would be hard-pressed to find a dental office that does not accept credit or debit cards.  How do you choose the perfect merchant processor for your office?

Rewards Credit Cards Like These Often Have Less Favorable Rates

Now what do you do when you’re shopping around for a merchant processor?  Or, what do you do when you have many sales representatives knocking on your door for your business with hugely attractive rates?  For many business owners, finding a merchant processor can be a very daunting and confusing task.  With all these terms flying around like “tiered pricing,” “interchange fees,” “qualified rate” and “mid-qualified rate,” how do you know what they are and what they mean for your overall merchant services bill?  For example, did you know that swiping airline rewards cards and department store rewards cards usually carry a less favorable rate than the use of regular Visa and MasterCard?

We figured our clients could use a crash course on the terms they see.   Here’s a breakdown of the key terms:

Qualified Rate:

This is usually the most favorable rate and involves a regular consumer credit card, meaning a non-rewards cards.

Mid-Qualified Rate:

The mid-qualified rate usually refers to rewards cards and airlines cards.

Non-Qualified Rate:

This usually pertains to payments made while the card is not present, for example, payment made over the phone, on the internet, or automatic payments, as well as business cards.

You can usually choose between a physical (left) and virtual (right) terminal

Some other factors, like the type of card (Visa, MasterCard, Discover, American Express, Debit, Rewards) also plays into effect the qualification of the card.

In general, PIN-based transactions cost retailers significantly less money, so it may be in your best interest to automatically prompt patients to enter a pin on the terminal where they swipe their cards rather than complete a signature-based transaction.

Offices might wonder why the merchant charges you a percentage for swiping a credit card in the first place.  The reason for this is that the merchant has to pay the issuer of the credit card (the cardholder’s bank) to compensate the issuer for their risk in accepting, carrying, and collecting cardholder charges.  These are called interchange fees.  To make up for these fees the merchant is charged, they in turn charge you, the business owner a fees in their tiered pricing.

Other terms common on a merchant bill: equipment leasing fees (do you wonder if your’s is too high?), monthly maintenance fees, set-up fees, programming fees, and the list goes on!!

Allow us us analyze a recent statement to determine your potential savings with PayConnect. We can decipher even the most complex statement and provide you with a true, apples-to-apples comparison.  Give us a call at 800-576-6412 x 467 and send us a merchant statement for your free rate analysis.  Even if you’re stuck in a contract, our friendly specialists can go over the fees you’re being charged, so you can make a more informed decision the next time around.

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Save money, save time. Let DentalXChange mail your patient statements for you!

We know that sending electronic claims saves our offices a lot of time and money, so DentalXChange wanted to make things even easier for our clients by introducing BillConnect last fall in combination with our DentalXChange Management Desktop (DMD).  We are always excited to hear stories about how your offices have saved money and gone green.

This March, we spoke with Kathy at Rocky Creek Dental Care in South Carolina, and she told us how tedious her office’s task of printing and mailing claims was.  “We printed out the statements and we’d be spending a whole day going through them,” explains Kathy, “We had any office staff that wasn’t busy stuffing the envelopes.”  With an entire 8 hour workday spent by the two employees and stacks of paper, envelopes, toner and stamps, Rocky Creek needed a way to simplify their process, and Kathy was elated when we told her about BillConnect.

The Staff at Rocky Creek Dental Care

Just as she normally did, she created the files in her Dentrix software and sent them to her Office Manager.  The only thing she had to do differently was instead of waiting for all 200 statements to print to her printer, we captured them into the DMD and then DentalXChange mailed them off for her.  It was as simple as that!

An image of the DMD Statement Capture screen

For just $0.70*, DentalXChange sends your patient a printed statement by first-class mail and even includes a #9 return envelope so patients can remit payment to you, and we also offer the added ease of making payments online for them.  How easy is that?  The doctors were so impressed with the process that they signed up their second location to cut down the tedious task of printing and mailing statements there too.

Sample of a statement your patient will recieve

For an office that sends out 200 statements a month this is an estimated savings of up to $3144 a year and 12 full workdays.  Just imagine what your office could do with all that extra money and free time.  Bonuses?  Extra days off? The possibilities are endless!

How are you sending patient bills?  Try BillConnect now!  You can call 1-800-576-6412 x 467 for more details.

*Prices are current as of June 2011 and are subject to change.  Please call for up-to-date pricing as with the rising postage rates, we may need to adjust pricing. Additional charges from USPS include:
* $0.10 for Failed Delivery Point Validation
* $0.40 for FastForward (National Change of Address)
* $0.09 Additional pages

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Filed under BillConnect, Patient Statements, PayConnect