Category Archives: Uncategorized

The New and Improved Activity Snapshot

DentalXChange is excited to announce the new and improved Activity Snapshot app is now available to download on your favorite mobile device or computer desktop. Monitoring your DentalXChange account is now faster and easier!

Activity Snapshot allows users to monitor their DentalXChange account from anywhere, at anytime in real-time. The displays are fully customizable, so you get only the information you want and allows you to manage multiple office from one account. You can find out when a transaction is completed or if a claim has any errors, and quickly make corrections.

The new and improved Activity Snapshot is now available for download to your mobile device or desktop, and is free to our users.

To learn more about this time saving app and how to download, click here.

 

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Filed under Activity Snapshot, dentalxchange, E-Claims, EDI Claims, Electronic Claims, Office Manager, Uncategorized

NEW CO-BRANDED DENTALXCHANGE AND DELTA DENTAL OF COLORADO SOFTWARE REDUCES CREDENTIAL PROCESSING FROM 90 DAYS TO 10 DAYS

Co-branded with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89 percent, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three short months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8 percent of all credentialing and recredentialing application packets have been submitted electronically.

“The tremendous expertise, quality of software design and professionalism of the DentalXChange team have allowed us to process 97 percent of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff,” says Lerner. “The level of service they have provided has been exceptional—certainly the best from a vendor in my career so far.”

Additional results released by DentalXChange regarding the new co-branded DDS Enroll software include:

  • Increased provider accessibility

With the new software, providers are now able to log in and monitor their credential process in real time. This option was not previously available.

  • All-Payer Option

DDS Enroll improves the provider experience by offering an all-payer solution in lieu of a single-payer solution, which eliminates the need to duplicate lengthy applications across all carriers.

  • Payer Notifications

Recredentialing notifications can be delivered via ClaimConnect, a national all-payer revenue management portal with access to nearly every provider desktop. Credentialing expiration notices are no longer an expensive process for payers, freeing up in-house staff or eliminating the need to outsource this process.

“The results of this program are encouraging for the industry as a whole,” says Scott Wellwood, President of DentalXChange. “EDI adoption rates in the dental sector continue to lag that of the healthcare industry at large. The impressive adoption rates of the Colorado provider market show that providers are seeking paperless and streamlined solutions. We believe we’ll see more payers shift to EDI credentialing software in the months ahead, and we remain open to partnerships and co-branded solutions with others in the industry.”

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Filed under ClaimConnect, DDS Enroll, Delta Dental, Delta Dental of Colorado, E-Credentialing, Electronic Claims, Uncategorized

Engage with DentalXChange at CDA Presents Anaheim, May 17-19 2018

It’s our favorite time of the year! CDA Presents Anaheim 2018 is just ten days away and we are counting down the days to see our old friend and make new ones.

This year, we are happy to announce that our booth will feature our PayConnect Financial Services. Our comprehensive suite of financial services enables your dental practice to easily collect payments, quickly determine in-house credit options and offers a host of other services to better manage your practice’s merchant account.

We are offering a FREE analysis of your current merchant account right at our booth. This cost savings analysis only takes a couple minutes and can be eye opening when it comes to how much your practice is really being charged for its merchant processing services. Plus, we’ll give you a Snapper plush toy and a Snapper Chomp for taking the time to do the analysis.

 

This year’s booth will be located at #701. Visitors will have the opportunity to view demos of all our products and discover our how much time and money they can save by switching from paper to EDI. When you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy and you’ll be entered into a raffle for your chance to win a JBL Bluetooth Speaker! We will be giving away one speaker for each day of the show, three in total. So come by the booth to enter.

 

 

If you are a current client, come by our booth and we’ll enter you into the JBL raffle, as well. We’ll also give you a Happy Client Snapper pin to display how much you love our services.

We will feature some other cool giveaways like DentalXChange note pads, DentalXChange pens and DentalXChange key chains. So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi.

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Filed under California Dental Association, CDA Presents, dentalxchange, Uncategorized

Check Claims Status Online

Did you know that you can check the status of a claim right on your computer? This can eliminate the need for time-consuming phone calls and make claims processing easier and faster for dental offices.

ClaimConnect will help you eliminate the need to call your payer to find out about your claim status,” said Lindsey Schurman, Client Services Manager at DentalXChange, the makers of ClaimConnect. “It is an easy process that will help ease administrative duties for your practice and help save you money.”

To check a claim through ClaimConnect:

  1. Select Claim Status on your ClaimConnect Dashboard.
  2. Enter the payer, provider, subscriber, patient and claim information, as necessary.
  3. Click Continue to view the status of your claim.

“Calling your payer can lead to wasted time and money,” said Schurman. “If you would like to learn more about how to check claims statuses online, please call us at 800-576-6412 ext. 452. We will be happy to help.”

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, EDI Claims, Uncategorized

The Preferred Practice Bundle – Gold Level at CDA Presents San Francisco and AADOM 13th Annual Conference

CDA Presents San Francisco 2017 Aug 24th – 26th at Booth 1331

The Golden State. The Golden Gate Bridge. California is synonymous with gold! To help our clients experience the gold standard, we are introducing the Preferred Practice Bundle – Gold Level at this years CDA Presents San Francisco next week!

The new bundle will provide all the services you need to run your practice for one, low monthly fee. It will help you increase productivity, improve claims processing and save you time, paper and money. To learn more about the Preferred Practice Bundle – Gold Level, visit booth #1331. Or visit www.dentalxchange.com/provider/PreferredPracticeBundle

Snapper with Gold CoinsCome visit our booth this year to get cool giveaways like Gold Coin Chocolates, Snapper plush dolls, DentalXChange pens and Post-it notes. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

We look forward to this convention every year because we love showing everyone attending why DentalXChange is the gold standard for the dental industry.

 

 

AADOM 13th Annual Office Manager Conference in Scottsdale, AZ, September 7th – 9th

If you are a dental office manager heading to Scottsdale for AADOM 13th Annual Office Managers Conference we’ll be there too! We’ll also have some cool things to hand out and we want to tell everyone one about our Gold Level bundle, so stop by booth #319 and say hi!

 

Whichever conference you may be attending, be sure to come by to see how all our innovative products and services help dentists run their practice in a more efficient and cost effective way. We’ll help you cut down on paper usage, save time and most importantly, save money!

We look forward to seeing all of you soon!

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Filed under AADOM, California Dental Association, CDA Presents, Uncategorized

The Need For Credit

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In today’s economic climate, the need for dental practices to extend credit to prospective patients is a necessity. With the rising cost of healthcare across the board, most patients just cannot afford to pay for their treatment in one lump sum. So they will look for a dental practice that will extend them credit to pay over time.

Unfortunately, according to a report from the Corporation for Enterprise Development, “56% of consumers have subprime credit scores. Meaning they are unable to take advantage of the best, or even average interest rates if they need to borrow money.” So where does that leave your practice? Do you blindly extend credit on faith, hoping you’ll eventually see your return?

The good news is you don’t have to with our new Patient Credit Score Services.

This innovative service provides you and your staff with the financial data needed for making in-house credit decisions. Powered by TransUnion, you’ll get a synthesized report featuring a FICO score and the healthcare-specific metrics you need to get a more complete picture of your patient’s financial situation, right at the point of service.
Here are the great ways this service is designed to help make better in-house decisions:

  • Improve financial counseling with easy to read Decision Messages, which help staff with in-office credit determinations.
  • Expedite the registration process and improve revenue recovery through self-reported data that is quickly verified.
  • Reduce fraud and identity theft through five standard alert messages, including Red Flags.
  • Review the patient’s available credit and TransUnion New Account score, which are compared against pre-set thresholds to help optimize your collections processes.
  • Improve your charity care determination process and reduce bad debt by comparing the patient’s Federal Poverty Level (FPL) % estimate, which is compared against financial aid thresholds.
  • Makes soft inquiry on a patient’s credit, which will not affect their credit score.

Patient Credit Score Services will help your practice make objective, ability-to-pay decisions and ultimately help you collect on services rendered.

Improve your financial counseling and collection with DentalXChange!

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Filed under Financial Assessments, PayConnect, Uncategorized

DentalXChange at CDA Presents Anaheim 2016

What will you discover?

CDA Ana 2016

CDA Presents Anaheim is all about helping the California dental community find new and innovative ways to improve the industry. It is one of the most anticipated dental conventions in the U.S. and is one we look forward to every year. Next week, May 12th through the 16th, we will be there to help everyone discover why DentalXChange is the leader in EDI solutions for the dental industry.

Our innovative products and services have been designed to help dentists run their practice in a more efficient and cost effective manner. We help dental practices cut down on paper, save time and most importantly, save money. Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

Disney Plush ToysOur booth will be located at #703. Visitors can find out how much time and money they can save by switching from paper to EDI. And, when you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy. The perfect souvenir from Anaheim, California!

We will feature some other cool giveaways like Snapper plush dolls, DentalXChange note pads and DentalXChange pens.

photoIf you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services. If you refer another practice, you’ll be eligible to receive a $25 American Express gift card.*

So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi. We love to meet our current clients and discover new friends!

*One gift card per office location. Account must stay active for 30 days without cancellation. DentalXChange will mail your gift card within 45 days of activation. 

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Filed under California Dental Association, CDA Presents, ClaimConnect, Customer Service, dentalxchange, E-Patient Statements, EDI Claims, Uncategorized