Category Archives: Uncategorized

DentalXChange’s Response to COVID-19

At DentalXChange, we are taking every measure to help protect the health and safety of our staff while ensuring that business continues as usual. We are following the recommended guidelines from the State of California and are doing our part to help flatten the curve.

We care greatly about our relationship with our dental providers. Our business is making sure that we provide the help and services that keep our clients successful. Our success depends on the success of our providers and at these trying times when business is constrained, it is important to focus on remaining positive in the moment.

The good news is, this will end.  In the meantime, your practice might be without patients for the next two weeks to a month. This could be a good time to review your operational functions and see where you could save money or help your office staff streamline work. Reviewing how your practice handles each patient, from receiving the first phone call to post appointment communications will help your practice once this quarantine is over. Because once it is, your practice will be inundated with patients looking to get the work done they so badly needed while sitting in isolation.

If you would like our help in reviewing your services and how we can best help you save money, our staff is available and working remotely to continue to provide excellent service. We continue to be available during our normal business hours.

Please rest assured that DentalXChange will continue to be of support and offer great customer service as always.

We hope that everyone is safe and keeping healthy at their practice and at their home. If you have any questions please call us at 800-576-6412 or visit www.dentalxchange.com

We will get through this together.

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DENTALXCHANGE SECURES TWO NEW DELTA DENTAL CONTRACTS; EXPANDS CREDENTIALING PROGRAM TO SIX STATES

DentalXChange is proud to announce the completion of two new contracts with Delta Dental payer networks (Delta Dental of Arizona and Delta Dental of New Jersey and Connecticut), expanding our DDS Enroll credentialing software platform with Delta Dental to a total of six states nationwide.

The Company recently completed contracts with Delta Dental of Arizona and Delta Dental of New Jersey and Connecticut, who join existing DDS Enroll users Delta Dental of Colorado, Delta Dental of Missouri, and Delta Dental of South Carolina.

DDS Enroll was launched only 18 months ago, and in that short span of time we’ve garnered interest from a wide variety payer networks, demonstrating our success in developing a service and product that exceeds payers’ expectations and delivers efficiency and solutions to their challenges,” says LeAnn Morris, Vice President of Business Development for DentalXChange. “By listening to our group dental practices and payers throughout the U.S. over many years, we were able to build a product from scratch that solves one of payers’ and providers’ greatest pain points: the credentialing process. With these new partnerships, DDS Enroll will now be utilized on the desktop of nearly every dental provider in Arizona, New Jersey, Connecticut, Colorado, Missouri, and South Carolina.” Applications for these state Delta plans are submitted free of charge. All other Payer applications can be submitted for a nominal cost, taking advantage of one unified process for completing and tracking all credentialing needs. DDS Enroll supports the provider needs from a single location to a large group practice with national presence.

DDS Enroll is a web-based credentialing service that can be co-branded for any payer network, and is customizable to payer specifications and workflows.

Some of the features of DentalXChange’s DDS Enroll include:

  • a provider profile with electronic signatures
  • notifications and reminders when credentialing action is required
  • custom application packets
  • new hire and delegated options
  • real time e-credentialing payer portal
  • custom e-credentialing dashboard and workflow
  • customizable dashboard
  • automated primary source verification
  • application history
  • custom checklists

In addition to credentialing, the DDS Enroll platform supports all needed network forms and documentation.

“We are the only clearinghouse that offers a provider-driven credentialing service within their claims or revenue-cycle management tool,” notes Morris. “One of the most difficult aspects of credentialing is that it has traditionally been outsourced to agencies that are not necessarily recognized or respected in the industry, and providers are challenged to trust these agencies with all of their private information. DentalXChange is known and respected in the industry and throughout the nation for our many products and services, including portals for partners such as Aetna, Humana, Delta Dental Plans Association, MetLife, and Liberty Dental. Through this new expansion of our credentialing platform, we are able to deliver a higher level of trust, comfort, and convenience to providers and payers throughout the U.S.”

Payer networks that have co-branded with DentalXChange on DDS Enroll have seen results that improve their efficiency and ability to serve providers.

“DentalXChange accepted our credentialing documents for both Missouri and South Carolina and was able to create functionality and workflow that aligned with our business rules,” says Cathie Beatrici, manager of professional relations and utilization management for Delta Dental of Missouri and South Carolina. “After utilizing other ClaimConnect products, we co-branded with DDS Enroll and were live within 90 days, and we are supported with a dedicated account manager, weekly calls, and an in-house, all USA-based credentialing-specific support center.”

Through its co-branded integration with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89%, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8% of all credentialing and recredentialing application packets have been submitted electronically.”

Lerner adds, “The tremendous expertise, quality of software design and professionalism of the DentalXChange team has allowed us to process 97% of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff. The level of service Dental Change has provided has been exceptional—certainly the best from a vendor in my career so far.”

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Filed under DDS Enroll, Delta Dental, dentalxchange, Uncategorized

Upgrade Your Attachment Service With DentalXChange

As you may be aware, NEA has elected to terminate their relationship with DentalXChange effective October 15, 2019. The good news is that you have options available to you that give your practice more control and flexibility over your claims and attachments process.

DentalXChange Attachment Service is the most intuitive, user friendly and cost-effective attachment solution in the market today.

* The system is fully integrated with our ClaimConnect online portal, as well as several popular dental software programs.

* We offer fully customizable validation rules by procedure code, location, payer and even by provider!

* More individual dental plan connections

* No Annual Fee!

All of this for only $25 per month for unlimited attachment!

Now is the perfect opportunity to upgrade your attachment service. Find out today how you can reduce costs and increase efficiency with DentalXChange Attachment Service.

For more information, please contact us at (800) 576-6412 Ext. 440 or click here.

 

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Filed under Attachments, dentalxchange, NEA, Uncategorized

Coming Soon: PayConnect to Accept Electronic Checks Through ACH

We are excited to announce that in the coming weeks our PayConnect Merchant Services will be partnering with ACH, allowing your practice to accept electronic checks. This service has lower rates than credit card processing and will add yet another way patients can pay for your services.

What Does ACH Mean?

ACH stands for Automated Clearing House, a U.S. financial network used for electronic payments and money transfers. Also known as Direct Payments, ACH payments are a way to transfer money from one bank account to another without the need of a physical check.

The Benefits of ACH:

-Accepts electronic checks from patients right at the point of sale

-No physical check or devices required, and no trip to the bank

-Lower transaction costs than traditional credit cards

-Offer patients multiple methods to pay for services

-Set up recurring billing payments using ACH

To learn more about PayConnect Merchant Services, please call us at 800.576.6412 ext. 455 or click here.

 

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The New and Improved Activity Snapshot

DentalXChange is excited to announce the new and improved Activity Snapshot app is now available to download on your favorite mobile device or computer desktop. Monitoring your DentalXChange account is now faster and easier!

Activity Snapshot allows users to monitor their DentalXChange account from anywhere, at anytime in real-time. The displays are fully customizable, so you get only the information you want and allows you to manage multiple office from one account. You can find out when a transaction is completed or if a claim has any errors, and quickly make corrections.

The new and improved Activity Snapshot is now available for download to your mobile device or desktop, and is free to our users.

To learn more about this time saving app and how to download, click here.

 

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Filed under Activity Snapshot, dentalxchange, E-Claims, EDI Claims, Electronic Claims, Office Manager, Uncategorized

NEW CO-BRANDED DENTALXCHANGE AND DELTA DENTAL OF COLORADO SOFTWARE REDUCES CREDENTIAL PROCESSING FROM 90 DAYS TO 10 DAYS

Co-branded with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89 percent, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three short months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8 percent of all credentialing and recredentialing application packets have been submitted electronically.

“The tremendous expertise, quality of software design and professionalism of the DentalXChange team have allowed us to process 97 percent of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff,” says Lerner. “The level of service they have provided has been exceptional—certainly the best from a vendor in my career so far.”

Additional results released by DentalXChange regarding the new co-branded DDS Enroll software include:

  • Increased provider accessibility

With the new software, providers are now able to log in and monitor their credential process in real time. This option was not previously available.

  • All-Payer Option

DDS Enroll improves the provider experience by offering an all-payer solution in lieu of a single-payer solution, which eliminates the need to duplicate lengthy applications across all carriers.

  • Payer Notifications

Recredentialing notifications can be delivered via ClaimConnect, a national all-payer revenue management portal with access to nearly every provider desktop. Credentialing expiration notices are no longer an expensive process for payers, freeing up in-house staff or eliminating the need to outsource this process.

“The results of this program are encouraging for the industry as a whole,” says Scott Wellwood, President of DentalXChange. “EDI adoption rates in the dental sector continue to lag that of the healthcare industry at large. The impressive adoption rates of the Colorado provider market show that providers are seeking paperless and streamlined solutions. We believe we’ll see more payers shift to EDI credentialing software in the months ahead, and we remain open to partnerships and co-branded solutions with others in the industry.”

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Filed under ClaimConnect, DDS Enroll, Delta Dental, Delta Dental of Colorado, E-Credentialing, Electronic Claims, Uncategorized

Engage with DentalXChange at CDA Presents Anaheim, May 17-19 2018

It’s our favorite time of the year! CDA Presents Anaheim 2018 is just ten days away and we are counting down the days to see our old friend and make new ones.

This year, we are happy to announce that our booth will feature our PayConnect Financial Services. Our comprehensive suite of financial services enables your dental practice to easily collect payments, quickly determine in-house credit options and offers a host of other services to better manage your practice’s merchant account.

We are offering a FREE analysis of your current merchant account right at our booth. This cost savings analysis only takes a couple minutes and can be eye opening when it comes to how much your practice is really being charged for its merchant processing services. Plus, we’ll give you a Snapper plush toy and a Snapper Chomp for taking the time to do the analysis.

 

This year’s booth will be located at #701. Visitors will have the opportunity to view demos of all our products and discover our how much time and money they can save by switching from paper to EDI. When you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy and you’ll be entered into a raffle for your chance to win a JBL Bluetooth Speaker! We will be giving away one speaker for each day of the show, three in total. So come by the booth to enter.

 

 

If you are a current client, come by our booth and we’ll enter you into the JBL raffle, as well. We’ll also give you a Happy Client Snapper pin to display how much you love our services.

We will feature some other cool giveaways like DentalXChange note pads, DentalXChange pens and DentalXChange key chains. So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi.

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Filed under California Dental Association, CDA Presents, dentalxchange, Uncategorized