CareStack Announces Partnership with DentalXChange to Help Dental Practices Speed Claims Processing and Enhance Administrative Workflows

CareStack, a cloud-based technology platform for the dental industry, today announced it has partnered with DentalXChange, the creator of industry-leading electronic claims solution, ClaimConnect, to allow CareStack dental practice customers to increase electronic claim processing, reduce manual work, expedite credentialing, and improve operational efficiencies. CareStack will leverage DentalXChange’s ClaimConnect solution as part of CareStack’s comprehensive cloud-based enterprise practice management platform that over 500 dental offices currently use to manage their clinical, financial, and administrative workflows.

“With less than 20 percent of dental practices in the cloud today the technology needs of the dental industry have been traditionally served by fragmented service providers and antiquated solutions to meet its unique revenue cycle management needs,” said Abhi Krishna, CEO of CareStack. “We are excited to partner with DentalXChange and leverage their industry leading electronic data interchange (EDI) and credentialing solutions that will now allow our network of dental practices to better automate their operational processes, reduce paperwork and costs, and enhance their overall electronic connectivity with key stakeholders in the revenue cycle process.”

CareStack’s cloud-based enterprise platform delivers a combined practice management, patient engagement, analytics, and revenue cycle management service which allows customers to better understand their business operations. To enable its dental practice customers to keep pace with evolving reimbursement models and need for greater patient engagement, CareStack continues to introduce new capabilities that combines automation and analytics which are core to increasing the operational efficiencies of its customers. DentalXChange’s solution will allow CareStack to quickly improve its dental practice network’s connectivity with patients, payers, and employers.

“We are excited to join with CareStack and support its rapidly growing dental practice network with our ClaimConnect solution that will allow its customers to gain greater control of their operations,” said LeAnn Morris, Vice President of Business Development for DentalXChange.

“DentalXChange is best known for our industry leading on-line services available via our ClaimConnect portals. As a leader in Co-branding ClaimConnect for payers, providers have been using this application for years so CareStack providers will already be familiar with it. The very nature of these tools lends themselves perfectly to advanced cloud-based platforms like CareStack. The synergies between our products will enable practices to gain efficiencies across the revenue cycle landscape. By integrating claims, attachments, real-time services and now provider credentialing using our DDS Enroll service, CareStack clients will be able to reduce administrative overhead and spend more time growing their businesses. We are excited about the opportunities that lie ahead.” said Scott Wellwood, President of DentalXChange.

To learn more about CareStack and its cloud-based enterprise platform for dental practices visit www.carestack.com or engage with the company on Twitter or LinkedIn.

Leave a comment

Filed under CareStack, ClaimConnect, Claims, DDS Enroll, dentalxchange

The New and Improved Activity Snapshot

DentalXChange is excited to announce the new and improved Activity Snapshot app is now available to download on your favorite mobile device or computer desktop. Monitoring your DentalXChange account is now faster and easier!

Activity Snapshot allows users to monitor their DentalXChange account from anywhere, at anytime in real-time. The displays are fully customizable, so you get only the information you want and allows you to manage multiple office from one account. You can find out when a transaction is completed or if a claim has any errors, and quickly make corrections.

The new and improved Activity Snapshot is now available for download to your mobile device or desktop, and is free to our users.

To learn more about this time saving app and how to download, click here.

 

Leave a comment

Filed under Activity Snapshot, dentalxchange, E-Claims, EDI Claims, Electronic Claims, Office Manager, Uncategorized

DentalXChange Attachment Service Upgrade Makes Sending Claims Attachments Even Easier

We have some very exciting enhancements to share!

DentalXChange Attachment Service has received some upgrades, making for a much quicker workflow for your office.

  1. Now when you are on the list of claims needing attachments and you click on the “Attachment(s) Needed” Status or the Paperclip action item, you are no longer taken to the Claim Preview page – instead you are taken directly to the Claim Attachments page for that claim allowing you to immediately start creating your attachment.

 

  1. The Claim Attachments page has been enhanced to have a grid of all the procedure codes, tooth numbers, quadrants, dates, and attachment requirements so that the user can tell what attachments are needed for this claim.  A link to “View Attachment Rules” has also been added to the bottom of this page.

 

  1. After the attachment is created, a link to submit the claim directly from the Claim Attachment page has been added to eliminate the need to go to the Claim Preview page and then scroll to the bottom to submit the claim.

 

  1. After the claim is submitted, the user now has a button for “Next Claim” which will take the user directly to the improved Claim Attachments page of the next claim needing an attachment.

 

All of these enhancements will significantly reduce the time and number of steps needed to process attachments, helping you to get your reimbursements faster!

If you are new to our dental claims services, click here to learn how DentalXChange can save you money.

To find out more about our Attachment Service and how it can help your practice, click here or call us at 800-576-6412 Ext. 455

Leave a comment

Filed under Attachments, ClaimConnect, Claims, dentalxchange, E-Claims, Electronic Claims

NEW CO-BRANDED DENTALXCHANGE AND DELTA DENTAL OF COLORADO SOFTWARE REDUCES CREDENTIAL PROCESSING FROM 90 DAYS TO 10 DAYS

Co-branded with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89 percent, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three short months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8 percent of all credentialing and recredentialing application packets have been submitted electronically.

“The tremendous expertise, quality of software design and professionalism of the DentalXChange team have allowed us to process 97 percent of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff,” says Lerner. “The level of service they have provided has been exceptional—certainly the best from a vendor in my career so far.”

Additional results released by DentalXChange regarding the new co-branded DDS Enroll software include:

  • Increased provider accessibility

With the new software, providers are now able to log in and monitor their credential process in real time. This option was not previously available.

  • All-Payer Option

DDS Enroll improves the provider experience by offering an all-payer solution in lieu of a single-payer solution, which eliminates the need to duplicate lengthy applications across all carriers.

  • Payer Notifications

Recredentialing notifications can be delivered via ClaimConnect, a national all-payer revenue management portal with access to nearly every provider desktop. Credentialing expiration notices are no longer an expensive process for payers, freeing up in-house staff or eliminating the need to outsource this process.

“The results of this program are encouraging for the industry as a whole,” says Scott Wellwood, President of DentalXChange. “EDI adoption rates in the dental sector continue to lag that of the healthcare industry at large. The impressive adoption rates of the Colorado provider market show that providers are seeking paperless and streamlined solutions. We believe we’ll see more payers shift to EDI credentialing software in the months ahead, and we remain open to partnerships and co-branded solutions with others in the industry.”

Leave a comment

Filed under ClaimConnect, DDS Enroll, Delta Dental, Delta Dental of Colorado, E-Credentialing, Electronic Claims, Uncategorized

Engage with DentalXChange at CDA Presents Anaheim, May 17-19 2018

It’s our favorite time of the year! CDA Presents Anaheim 2018 is just ten days away and we are counting down the days to see our old friend and make new ones.

This year, we are happy to announce that our booth will feature our PayConnect Financial Services. Our comprehensive suite of financial services enables your dental practice to easily collect payments, quickly determine in-house credit options and offers a host of other services to better manage your practice’s merchant account.

We are offering a FREE analysis of your current merchant account right at our booth. This cost savings analysis only takes a couple minutes and can be eye opening when it comes to how much your practice is really being charged for its merchant processing services. Plus, we’ll give you a Snapper plush toy and a Snapper Chomp for taking the time to do the analysis.

 

This year’s booth will be located at #701. Visitors will have the opportunity to view demos of all our products and discover our how much time and money they can save by switching from paper to EDI. When you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy and you’ll be entered into a raffle for your chance to win a JBL Bluetooth Speaker! We will be giving away one speaker for each day of the show, three in total. So come by the booth to enter.

 

 

If you are a current client, come by our booth and we’ll enter you into the JBL raffle, as well. We’ll also give you a Happy Client Snapper pin to display how much you love our services.

We will feature some other cool giveaways like DentalXChange note pads, DentalXChange pens and DentalXChange key chains. So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi.

Leave a comment

Filed under California Dental Association, CDA Presents, dentalxchange, Uncategorized

Le Ann Morris’ Humanitarian Trip to El Progreso, Guatemala

Updates below 

DentalXChange has always supported serving the greater good in our community and the world, at large. Our charity, The EHG Fund helps causes from building schools in Africa to holding food drives in our area of Orange County, CA. As part of DentalXChange’s mission to assist the disadvantaged though education and healthcare, we will be sponsoring our Vice President of Business Development, Le Ann Morris’ trip to El Progreso, Guatemala, to help support a 3 day health clinic.

Organized by the Central American Lutheran Mission Society (CALMS) along with Concordia University, the health clinic will provide 2 doctors, 1 dentist and 23 nursing students who will see over 650 patients during the 3 day span. Mrs. Morris will be traveling with the group and is building resources to provide 700 oral health kits the will include things like a toothbrush, toothpaste, floss, hand sanitizer and other health essentials.

“These people live on less than a dollar a day,” said Morris. “At last year’s clinic some people walked over half a day just to get a toothbrush and had to be turned away because we ran out of kits. This year, with the help of DentalXChange and its employees, we hope to have enough supplies to make sure everyone receives a toothbrush. With coffee as their primary beverage at an early age, even in their bottles, dental disease is a huge concern for the medical team”

Dr. Dina Neeman, Associate Professor at Concordia University Irvine’s Department of Nursing, reflects on how important this trip is. “Last year, I led a trip of 9 nursing students to El Progreso, Guatemala and was greatly impacted at the amount of community health issues and overall health disparities in the village. The greatest needs were for basic medical and dental care, teaching and supplies. For this mission trip, we are incredibly blessed to have partnered with DentalXChange.  Without their support and recourses, we would not be able to reach our projected goal of treating 650 patients, who will be given basic medical and dental care and provided a dental hygiene kit.”

We’d like to thank Mrs. Morris, along with Dr. Neeman for their efforts in making this trip and helping the people of El Progreso. If you would like to help support Mrs. Morris’s trip to Guatemala, please email her at lmorris@dentalxchange.com

 

UPDATE 4/23/18

A special thank you to Andy Oreffice, Senior Vice President of Kool Smiles for helping to secure an additional 500 tooth brushes. We now have a THOUSAND tooth brushes so no child or adult will go without this year.

DentalXChange and our providers are coming together to help people in need!

 

UPDATE 5/9/18

We have well over a thousand tooth brushes to bring to the people of El Progreso, Guatemala! We also have hundreds of dental floss packs, tooth paste tubes and other medical necessities that the area desperately needs. Thank you to all our partners and employees who have so graciously donated to our cause.

1 Comment

Filed under charity, dentalxchange, the EHG Fund

Check Claims Status Online

Did you know that you can check the status of a claim right on your computer? This can eliminate the need for time-consuming phone calls and make claims processing easier and faster for dental offices.

ClaimConnect will help you eliminate the need to call your payer to find out about your claim status,” said Lindsey Schurman, Client Services Manager at DentalXChange, the makers of ClaimConnect. “It is an easy process that will help ease administrative duties for your practice and help save you money.”

To check a claim through ClaimConnect:

  1. Select Claim Status on your ClaimConnect Dashboard.
  2. Enter the payer, provider, subscriber, patient and claim information, as necessary.
  3. Click Continue to view the status of your claim.

“Calling your payer can lead to wasted time and money,” said Schurman. “If you would like to learn more about how to check claims statuses online, please call us at 800-576-6412 ext. 452. We will be happy to help.”

Leave a comment

Filed under ClaimConnect, Claims, Dental Office, dentalxchange, EDI Claims, Uncategorized