DentalXChange’s Response to COVID-19

At DentalXChange, we are taking every measure to help protect the health and safety of our staff while ensuring that business continues as usual. We are following the recommended guidelines from the State of California and are doing our part to help flatten the curve.

We care greatly about our relationship with our dental providers. Our business is making sure that we provide the help and services that keep our clients successful. Our success depends on the success of our providers and at these trying times when business is constrained, it is important to focus on remaining positive in the moment.

The good news is, this will end.  In the meantime, your practice might be without patients for the next two weeks to a month. This could be a good time to review your operational functions and see where you could save money or help your office staff streamline work. Reviewing how your practice handles each patient, from receiving the first phone call to post appointment communications will help your practice once this quarantine is over. Because once it is, your practice will be inundated with patients looking to get the work done they so badly needed while sitting in isolation.

If you would like our help in reviewing your services and how we can best help you save money, our staff is available and working remotely to continue to provide excellent service. We continue to be available during our normal business hours.

Please rest assured that DentalXChange will continue to be of support and offer great customer service as always.

We hope that everyone is safe and keeping healthy at their practice and at their home. If you have any questions please call us at 800-576-6412 or visit www.dentalxchange.com

We will get through this together.

Leave a comment

Filed under dentalxchange, Uncategorized

DENTALXCHANGE SECURES TWO NEW DELTA DENTAL CONTRACTS; EXPANDS CREDENTIALING PROGRAM TO SIX STATES

DentalXChange is proud to announce the completion of two new contracts with Delta Dental payer networks (Delta Dental of Arizona and Delta Dental of New Jersey and Connecticut), expanding our DDS Enroll credentialing software platform with Delta Dental to a total of six states nationwide.

The Company recently completed contracts with Delta Dental of Arizona and Delta Dental of New Jersey and Connecticut, who join existing DDS Enroll users Delta Dental of Colorado, Delta Dental of Missouri, and Delta Dental of South Carolina.

DDS Enroll was launched only 18 months ago, and in that short span of time we’ve garnered interest from a wide variety payer networks, demonstrating our success in developing a service and product that exceeds payers’ expectations and delivers efficiency and solutions to their challenges,” says LeAnn Morris, Vice President of Business Development for DentalXChange. “By listening to our group dental practices and payers throughout the U.S. over many years, we were able to build a product from scratch that solves one of payers’ and providers’ greatest pain points: the credentialing process. With these new partnerships, DDS Enroll will now be utilized on the desktop of nearly every dental provider in Arizona, New Jersey, Connecticut, Colorado, Missouri, and South Carolina.” Applications for these state Delta plans are submitted free of charge. All other Payer applications can be submitted for a nominal cost, taking advantage of one unified process for completing and tracking all credentialing needs. DDS Enroll supports the provider needs from a single location to a large group practice with national presence.

DDS Enroll is a web-based credentialing service that can be co-branded for any payer network, and is customizable to payer specifications and workflows.

Some of the features of DentalXChange’s DDS Enroll include:

  • a provider profile with electronic signatures
  • notifications and reminders when credentialing action is required
  • custom application packets
  • new hire and delegated options
  • real time e-credentialing payer portal
  • custom e-credentialing dashboard and workflow
  • customizable dashboard
  • automated primary source verification
  • application history
  • custom checklists

In addition to credentialing, the DDS Enroll platform supports all needed network forms and documentation.

“We are the only clearinghouse that offers a provider-driven credentialing service within their claims or revenue-cycle management tool,” notes Morris. “One of the most difficult aspects of credentialing is that it has traditionally been outsourced to agencies that are not necessarily recognized or respected in the industry, and providers are challenged to trust these agencies with all of their private information. DentalXChange is known and respected in the industry and throughout the nation for our many products and services, including portals for partners such as Aetna, Humana, Delta Dental Plans Association, MetLife, and Liberty Dental. Through this new expansion of our credentialing platform, we are able to deliver a higher level of trust, comfort, and convenience to providers and payers throughout the U.S.”

Payer networks that have co-branded with DentalXChange on DDS Enroll have seen results that improve their efficiency and ability to serve providers.

“DentalXChange accepted our credentialing documents for both Missouri and South Carolina and was able to create functionality and workflow that aligned with our business rules,” says Cathie Beatrici, manager of professional relations and utilization management for Delta Dental of Missouri and South Carolina. “After utilizing other ClaimConnect products, we co-branded with DDS Enroll and were live within 90 days, and we are supported with a dedicated account manager, weekly calls, and an in-house, all USA-based credentialing-specific support center.”

Through its co-branded integration with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89%, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8% of all credentialing and recredentialing application packets have been submitted electronically.”

Lerner adds, “The tremendous expertise, quality of software design and professionalism of the DentalXChange team has allowed us to process 97% of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff. The level of service Dental Change has provided has been exceptional—certainly the best from a vendor in my career so far.”

Leave a comment

Filed under DDS Enroll, Delta Dental, dentalxchange, Uncategorized