Tag Archives: Credentialing

DENTALXCHANGE SECURES TWO NEW DELTA DENTAL CONTRACTS; EXPANDS CREDENTIALING PROGRAM TO SIX STATES

DentalXChange is proud to announce the completion of two new contracts with Delta Dental payer networks (Delta Dental of Arizona and Delta Dental of New Jersey and Connecticut), expanding our DDS Enroll credentialing software platform with Delta Dental to a total of six states nationwide.

The Company recently completed contracts with Delta Dental of Arizona and Delta Dental of New Jersey and Connecticut, who join existing DDS Enroll users Delta Dental of Colorado, Delta Dental of Missouri, and Delta Dental of South Carolina.

DDS Enroll was launched only 18 months ago, and in that short span of time we’ve garnered interest from a wide variety payer networks, demonstrating our success in developing a service and product that exceeds payers’ expectations and delivers efficiency and solutions to their challenges,” says LeAnn Morris, Vice President of Business Development for DentalXChange. “By listening to our group dental practices and payers throughout the U.S. over many years, we were able to build a product from scratch that solves one of payers’ and providers’ greatest pain points: the credentialing process. With these new partnerships, DDS Enroll will now be utilized on the desktop of nearly every dental provider in Arizona, New Jersey, Connecticut, Colorado, Missouri, and South Carolina.” Applications for these state Delta plans are submitted free of charge. All other Payer applications can be submitted for a nominal cost, taking advantage of one unified process for completing and tracking all credentialing needs. DDS Enroll supports the provider needs from a single location to a large group practice with national presence.

DDS Enroll is a web-based credentialing service that can be co-branded for any payer network, and is customizable to payer specifications and workflows.

Some of the features of DentalXChange’s DDS Enroll include:

  • a provider profile with electronic signatures
  • notifications and reminders when credentialing action is required
  • custom application packets
  • new hire and delegated options
  • real time e-credentialing payer portal
  • custom e-credentialing dashboard and workflow
  • customizable dashboard
  • automated primary source verification
  • application history
  • custom checklists

In addition to credentialing, the DDS Enroll platform supports all needed network forms and documentation.

“We are the only clearinghouse that offers a provider-driven credentialing service within their claims or revenue-cycle management tool,” notes Morris. “One of the most difficult aspects of credentialing is that it has traditionally been outsourced to agencies that are not necessarily recognized or respected in the industry, and providers are challenged to trust these agencies with all of their private information. DentalXChange is known and respected in the industry and throughout the nation for our many products and services, including portals for partners such as Aetna, Humana, Delta Dental Plans Association, MetLife, and Liberty Dental. Through this new expansion of our credentialing platform, we are able to deliver a higher level of trust, comfort, and convenience to providers and payers throughout the U.S.”

Payer networks that have co-branded with DentalXChange on DDS Enroll have seen results that improve their efficiency and ability to serve providers.

“DentalXChange accepted our credentialing documents for both Missouri and South Carolina and was able to create functionality and workflow that aligned with our business rules,” says Cathie Beatrici, manager of professional relations and utilization management for Delta Dental of Missouri and South Carolina. “After utilizing other ClaimConnect products, we co-branded with DDS Enroll and were live within 90 days, and we are supported with a dedicated account manager, weekly calls, and an in-house, all USA-based credentialing-specific support center.”

Through its co-branded integration with Delta Dental of Colorado, DDS Enroll software has reduced credentialing processing times by 89%, dropping from 90 days to 10 days, according to Cheryl A. Lerner, DMD, Chief Clinical Officer of Delta Dental of Colorado.

“These results create a new benchmark for the industry,” says Dr. Lerner. “In just three months, the DentalXChange team implemented a product that exceeds our expectations in every way. The concerns we had early on that providers would be hesitant to adopt the paperless process were quickly dispelled. Since our launch, 99.8% of all credentialing and recredentialing application packets have been submitted electronically.”

Lerner adds, “The tremendous expertise, quality of software design and professionalism of the DentalXChange team has allowed us to process 97% of the applications submitted to date with no hands-on assistance or provider follow-up from Delta Dental of Colorado staff. The level of service Dental Change has provided has been exceptional—certainly the best from a vendor in my career so far.”

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Filed under DDS Enroll, Delta Dental, dentalxchange, Uncategorized

Attention Missouri and South Carolina providers: DDS Enroll Credentialing is coming soon!

Delta Dental of Missouri and Delta Dental of South Carolina will soon be using DentalXChange’s on-line credentialing service, DDS Enroll. This will allow Missouri and South Carolina providers to complete the entire credentialing process on-line, providing improved accuracy and timely processing all within DentalXChange!

Key Features Include:

Auto-Populating Fields: After forms are initially completed through DDS Enroll, the Question Wizard will save information and auto-fill any additional applications thereafter.

Document Repository: DentalXChange supports the ability to upload required documentation or certifications needed to submit or renew credentials.

E-Signature: Providers electronically sign credentialing applications.

Tracking Progress: Providers can view submitted credentialing applications and check the status of their credential renewals within DDS Enroll in real time.

ClaimConnect Reminders: Reminders along with document expiration notices to reduce the potential gap in renewal time or risk of termination from the network.

Call 800-576-6412 ext.455 for details.

 

 

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Filed under Credentialing, DDS Enroll, Delta Dental

CareStack Announces Partnership with DentalXChange to Help Dental Practices Speed Claims Processing and Enhance Administrative Workflows

CareStack, a cloud-based technology platform for the dental industry, today announced it has partnered with DentalXChange, the creator of industry-leading electronic claims solution, ClaimConnect, to allow CareStack dental practice customers to increase electronic claim processing, reduce manual work, expedite credentialing, and improve operational efficiencies. CareStack will leverage DentalXChange’s ClaimConnect solution as part of CareStack’s comprehensive cloud-based enterprise practice management platform that over 500 dental offices currently use to manage their clinical, financial, and administrative workflows.

“With less than 20 percent of dental practices in the cloud today the technology needs of the dental industry have been traditionally served by fragmented service providers and antiquated solutions to meet its unique revenue cycle management needs,” said Abhi Krishna, CEO of CareStack. “We are excited to partner with DentalXChange and leverage their industry leading electronic data interchange (EDI) and credentialing solutions that will now allow our network of dental practices to better automate their operational processes, reduce paperwork and costs, and enhance their overall electronic connectivity with key stakeholders in the revenue cycle process.”

CareStack’s cloud-based enterprise platform delivers a combined practice management, patient engagement, analytics, and revenue cycle management service which allows customers to better understand their business operations. To enable its dental practice customers to keep pace with evolving reimbursement models and need for greater patient engagement, CareStack continues to introduce new capabilities that combines automation and analytics which are core to increasing the operational efficiencies of its customers. DentalXChange’s solution will allow CareStack to quickly improve its dental practice network’s connectivity with patients, payers, and employers.

“We are excited to join with CareStack and support its rapidly growing dental practice network with our ClaimConnect solution that will allow its customers to gain greater control of their operations,” said LeAnn Morris, Vice President of Business Development for DentalXChange.

“DentalXChange is best known for our industry leading on-line services available via our ClaimConnect portals. As a leader in Co-branding ClaimConnect for payers, providers have been using this application for years so CareStack providers will already be familiar with it. The very nature of these tools lends themselves perfectly to advanced cloud-based platforms like CareStack. The synergies between our products will enable practices to gain efficiencies across the revenue cycle landscape. By integrating claims, attachments, real-time services and now provider credentialing using our DDS Enroll service, CareStack clients will be able to reduce administrative overhead and spend more time growing their businesses. We are excited about the opportunities that lie ahead.” said Scott Wellwood, President of DentalXChange.

To learn more about CareStack and its cloud-based enterprise platform for dental practices visit www.carestack.com or engage with the company on Twitter or LinkedIn.

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Filed under CareStack, ClaimConnect, Claims, DDS Enroll, dentalxchange

DENTALXCHANGE LAUNCHES NEW CREDENTIALING SOLUTION IN PARTNERSHIP WITH DELTA DENTAL OF COLORADO

  • Multi-carrier digital credentialing solution will be customized and co-branded for Delta Dental of Colorado
  • Provider experience to be enhanced by one-stop-shop for credentialing through online portal

DentalXChange, the creator of industry-leading electronic claims solution, ClaimConnect, has announced a new partnership with Delta Dental of Colorado through which the two companies will launch the first-ever co-branded edition of DentalXChange’s popular DDS Enroll software.

The new offering will be the first in the nation to give Delta Dental providers the ability to complete credentialing requirementsonline—not only for Delta Dental of Colorado but for many different insurance companies, which will increase provider utilization, according to Dr. Cheryl A. Lerner, DMD, Vice President of Network and Clinical Management for Delta Dental of Colorado.

“Credentialing is a major pain point for dentists and insurance companies alike,” says Dr. Lerner. “Providers must be re-credentialed every three years in order for claims to be processed. Without renewed credentials, providers can lose thousands of dollars each year in unpaid claims, while insurance companies exhaust hours and resources attempting to track down renewal applications.”

LeAnn Morris, Vice President of Business Development for DentalXChange, explains that the traditional credentialing process also lends itself to costly errors.

“Currently, dental offices nationwide are sent credentialing renewal reminders via mail, which are easily overlooked,” says Morris. “Our partnership with Delta Dental of Colorado gives us the opportunity to address and rectify industry inefficiencies. With our new digital solution, providers will be able to access credentialing information online, input data digitally, upload supporting documents easily, indicate required fields and data requirements quickly, and securely sign forms electronically in order to reduce time and errors in the credentialing process.”

Morris reports that digital credentialing solutions have been attempted by others in the past, but the new DentalXChange co-branded DDS Enroll solution will be one of the first to offer a solution that is designed specifically for the dental industry that will support multi-carrier credentialing.

“Many providers have contracts with up to 30 different payers,” Morris explains. “In the past, these dental practices would have to spend countless hours fulfilling lengthy credentialing applications for each carrier individually. With our new software, providers will be able to enter their information and upload documents only once and that data will be applied across all applications, which saves time and money for a busy practice.”

The new co-branded DDS Enroll solution will also enable Delta Dental of Colorado to maintain its high standard of quality control, according to Dr. Lerner, who explains that the California-based DentalXChange team will follow up with providers individually as needed to assist with the online credentialing platform.

“We knew from the beginning that we were seeking a partner who could deliver the same exceptional customer service that our company takes pride in,” says Dr. Lerner. “DentalXChange’s industry-leading software solutions and customer-focused culture made them the perfect fit as our partner in this important project.”

DentalXChange will integrate a series of digital features into the new co-branded DDS Enroll platform, including:

  • Auto-Populating Fields

After forms are initially completed through DDS Enroll, the Question Wizard will save user information and autofill fields on any additional applications thereafter.

  • Document Repository

DentalXChange supports the ability to upload required documentation or certifications needed to submit or renew credentials.

  • E-Signature

Users will have the option to electronically sign credentialing applications. 

  • Tracking Progress

Providers can view submitted credentialing applications and check the status of their credential renewals through DDS Enroll.

  • Virtual Reminders

The program will send virtual reminders to users along with document expiration reminders to reduce the potential gap in renewal time or risk of termination from the network.

  • Free Training and Troubleshooting

Users will have access to training, including live chat for quick questions as well as walk-throughs. Training will be provided directly from the credentialing team at DentalXChange, eliminating the need to contact insurance companies.

“The value that DDS Enroll brings to both payers and providers is unmatched in the industry,” says DentalXChange’s Morris. “This is a much-needed and forward-thinking solution, and it will deliver bottom-line benefits to both providers and payers alike.”

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Filed under Credentialing, DDS Enroll, dentalxchange

DentalXChange’s 2015 Year in Review with Scott Wellwood

As the year winds to a close we thought it would be fitting for our fearless leader, Scott Wellwood, to reminisce about the company’s 2015. So, without further ado:

Hi All,

2015 has been a very exciting year for us on many levels. In some respects we’ve never faced stiffer competition in the marketplace, and yet we’ve managed to continue to grow our brand and respect throughout the industry significantly over the last 12 months.

Over the past year we have worked to create two new EDI solutions, E-Credentialing and Attachment Services. I’m pleased to report that both of these products are now a reality.

Scott Wellwood, President of DentalXChange

Scott Wellwood, President of DentalXChange

E-Credentialing provides easy to use tools for online credentialing and network enrollment, as well as automated form completion. This innovative, web-based application streamlines the creation and delivery of credentialing and network enrollment forms.

DentalXChange Attachment Services enables you to transmit attachments electronically. Fully integrated with ClaimConnect, you will be alerted to which claims need attachments to help expedite claims processing.

We have updated the User Interface of ClaimConnect making it easier to use, ensuring that it remains at the forefront of the technology curve.

We have also partnered with TransUnion allowing you to run financial assessments on patients needing treatment in order to determine the viability of extending “in house” credit.

We have worked tirelessly on making each of these products “best in class” and want to thank you, our customer, for the tremendous amount of input you’ve given. We greatly appreciate the trust you put in us and hope that these new products, services and upgrades will continue to make your life easier.

We wish you a happy and prosperous 2016,

Scott Wellwood

 

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Filed under ClaimConnect, dentalxchange, E-Credentialing, Financial Assessments, Uncategorized