Meet Team DXC is our interview series with DentalXChange team members who help put the “service” back in “customer service.”
In a day and age when most companies are letting go of personnel and turning to voice recordings to handle all of their customer services, DentalXChange is proud to offer live, highly trained, customer service representatives to give individual care to each of our clients. We know that our customer service reps can help with any and all of your needs and that a recording will leave you frustrated, still looking for answers. We are so impressed with our team that we want you to meet them!
Our first interviewee is Elizabeth Jones, the Director of Sales and Retention.
Name: Elizabeth “Lizzy” Jones
Job Title: Director of Sales and Retention
Time with DentalXChange: 4 years
Fun Fact: Lizzie has two dogs. A French bulldog named Monte Cristo Sandwich and an English bulldog named Betty.
Lizzy has been a part of DentalXChange family for over 4 years. During that time she has won multiple awards for her sales achievements and in May of 2011 she received the National Electronic Attachment Achievement Award for 2010. Lizzy was recently promoted to Director of Sales and Retention so we thought it would be fun to sit down with her and find out how her job has changed, how she likes to run things and how she likes to relax when she is not busy helping our clients.
What year did you start with DentalXChange?
What was your title and responsibilities?
Account Manager (sales representative). I would call on new registrations, sales campaigns, sell existing clients new products and reactivate clients who have stopped using our service. I would train new clients for the first 90 days on how to use our services and monitor their activity to make sure everything is going smoothly.
Since then, you’ve moved up the chain and now you are the Director of Sales and Retention. How have your daily activities changed?
A lot has changed. My day to day is never repetitive and always full. There is always something I need to make a decision on; conference calls, department meetings, what promo do we need, should we go to this show, sales campaigns, is this commissionable, put out a fire, talk to this client, speak to this vendor and lead my teams. What is definitely different from back then would be that instead of getting directions from my manager and being eager to learn something new, I am now on the other side of the spectrum. Now I give directions and lead a group of employees to be the best they can be. Every action and decision I make has an impact on the company and in each employee’s career. I’m in charge of a lot of people and whatever impact I make on their career today will affect them in some way or form in the future.
For my sales team, I have team building activities and let them have the autonomy to make decisions as a team, not just me being a dictator. I’m always surprised at how well thought out some of their ideas are. For my Client Relations team, I give them a bit more freedom to let them make decisions on their own and to understand what type of impact every decision has on the company and the department.
Even with all that, I still have time to cater to my clients who only call me and would like to follow up on their accounts. I’m never too important for my clients because they are the main reasons why I am still here!
You sound like a busy person! What would you say is your favorite aspect of your job?
Helping my employees grow. I have always been a very ambitious person. So, I would always ask my manager or supervisor if they need any help with anything, which would always open the door to being cross trained. I try to instill that philosophy in my department.
Almost all of my employees have a goal to train the team on one of our many products. This helps to get them out of their comfort zone and become an expert on one of our products as well as helping them see that’s it’s not easy to teach and that everyone is different. So far, anyone who has completed this goal has discovered an unknown talent!
Recently, I let the team decide to have a special guest from another department visit us for our sales meetings so they can learn about other departments and different types of duties their peers have. It can open doors later on if they would like to move departments. I’ve been through 3 departments in my four years.
What’s your favorite part of working at DentalXChange?
My favorite part about DentalXChange is the company culture. It’s very “Casual Professional.” We have our fun but get a lot done with many happy customers. Everyone is very passionate and proud of their work. Also, I’ve never worked for a company that is as diverse as this. We have employees from almost every continent in the world! Our potlucks are always so yummy!
What do you like to do when you’re not at work? Any hobbies or interests?
Hobbies include crocheting, deep sea fishing; I love to cook so most of my paycheck goes to the local farmer’s market and I love trying out new restaurants. I love wine and whiskey tasting, too. My favorite way to unwind is having a Manhattan and watching documentaries, lol!
Final question, we understand that you’re a big Angels fan. Will they win the World Series this year?
YES, yes they will!!! Mike Trout is amazing!!!
We’d like to thank Lizzy for taking time out of her busy schedule to talk with us. DentalXChange is very proud of the customer service we offer and Lizzy, along with our Sales and Support teams, are big reasons for that.
We encourage you to try us out. Through our products, services and customer support you will not be disappointed! Call us at (800) 576-6412 ex467
We want to help with all of your practices EDI needs!