DentalXChange Announces New Partnership with NCDR, LLC

DentalXChange is proud to announce a new partnership with NCDR, LLC (NCDR), a dental services organization serving Kool Smiles and Resolution Dental nationally.Kool_smiles_logo

Through this partnership, DentalXChange is now supporting dental EDI services from claim submissions and real-time transactions, to the delivery of ERA’s electronically.

“By moving all of its EDI services to DentalXChange, NCDR has been able to improve its processes and reduce its operational costs, reaching an overall higher level of processing success,” explained Le Ann Eyres-Morris, Director of Channel Partners for DentalXChange.

We are very happy to have the opportunity to assist Kool Smiles and Resolution Dental in reaching their EDI and claim processing goals. Our relationships with our payer partners help drive the success of this unique implementation!”

After an analysis of their EDI and business processes, NCDR chose to migrate from a direct-connect model and move their claim and ERA transactions to DentalXChange, according to Eyres-Morris.

This change is indicative of a new direction in the industry, according to Scott Wellwood, President of DentalXChange.

“The industry is changing, and many companies are looking for strategic ways to reduce operational costs while continuing to provide exceptional service,” Wellwood noted.  “We are pleased that we have the opportunity to assist NCDR in improving its EDI delivery, and we anticipate that this partnership will continue for many years with great success.”

Damon Dunsmore, Manager of EDI and Integrations for NCDR, led the implementation, and noted “NCDR conducted an extensive selection process in order to identify the right partner, and DentalXChange emerged as the clear choice.  We implemented DentalXChange’s services in April and today, we couldn’t be happier with that decision,” Dunsmore explained.  “I have been working in EDI for over 10 years, and this has been the easiest implementation I’ve experienced.”

Dunsmore noted that the DentalXChange Account Management team was extremely efficient in driving the implementation which brought comfort in moving the remaining volume this July supporting a complete implementation in less than 120 days.

“The whole organization really seems to strive to ensure the customer is happy,” he said.  “I truly feel that we are business partners in the most literal sense of the word.”

According to Dunsmore, DentalXChange is a natural partner for NCDR, as the two companies’ visions are well-aligned.

“Both DentalXChange and NCDR are committed to using technology to provide high quality, affordable, health care reimbursement processes through secure, electronic transactions,” he said.

About NCDR, LLC

NCDR is a dental services organization offering business support services to some of the nation’s leading dental practices, including Kool Smiles and Resolution Dental. NCDR provides non-clinical support to affiliated practices freeing dentists to direct their energy and passions towards providing the best possible experience for their patients.
Affiliated practices benefit from support services including accounting, scheduling, human resources, insurance billing and collections, purchasing, industry leading information technology platforms, and the learning gained from affiliating with hundreds of other dentists nationally.  Our support system includes our award winning Boomerang Practice Management and Electronic Dental Records System, the backbone to our compliance and support systems.  Please visit us at www.ncdrllc.com.

DENTALXCHANGE OFFERS GUARDIAN ENHANCED ELIGIBILITY TRANSACTION SYSTEM

Updated eligibility transaction system, now live with DentalXChange, will reduce costs by lowering the volume of eligibility request phone calls

ORANGE COUNTY, Calif. – January 31, 2012 – DentalXChange, an Irvine, CA, based technology company that specializes in providing online solutions to connect dentists, patients, and insurance companies, is proud to announce that The Guardian Life Insurance Company of America (Guardian), is the latest to offer enhanced online eligibility capabilities through DentalXChange.

Guardian worked with DentalXChange to offer dentists the ability to use their online service to obtain the “Top 50 Elements,” a list published by the Uniting the Industry Forum (UIF) of the most requested pieces of information needed when verifying patient eligibility.

These enhancements will allow dentists to receive comprehensive patient plan details, eliminating the need for time-consuming calls to the call center and making the process of checking eligibility faster and easier. Using the online functionality, dental office staff can properly present expected reimbursement and co-pay information so patients can make informed dental decisions at the time of service.

“Guardian is committed to making it easy for dentists in our network to work with us and manage their patient administration, while also helping our members better understand their benefits,” says Dr. Richard Goren, 2nd Vice President and National Dental Director for Guardian. “One of the ways to meet that commitment is by providing cutting edge, easy to use online services – DentalXChange helps us to do that.”

“DentalXChange is excited that Guardian saw the added value in these enhancements” said LeAnn Eyres, DentalXChange Director of Channel Partners and former Committee Chairman of the UIF. “We are looking forward to additional insurance companies following as they see the benefits of our enhanced system.”

About DentalXChange
Since 1989 DentalXChange (DXC) a subsidiary of EDI Health Group, Inc. (EHG), has earned industry-wide acclaim and recognition for pioneering the web-based dental EDI solutions industry. Today DXC has grown to support a current client base of over 12,000 healthcare offices. Headquartered in Irvine, CA, DXC accounts for more than $4 billion in healthcare claims. Through its own clearinghouse, ClaimConnect and PatientConnect portals, the company processes nearly 20 million EDI transactions, consisting of more than 15 million healthcare claims annually.

For more information or to schedule an interview with LeAnn Eyres please contact Asef Quader at 877.932.2567 x234 or email aquader@dentalxchange.com. For any other inquiries please visit: www.DentalXChange.com

About NDEDIC and the Uniting the Industry Forum
The National Dental EDI Council (NDEDIC) is the only organization to unite all stakeholders in promoting the value and increasing the utilization of electronic commerce within the dental industry. NDEDIC provides a community portal created to facilitate the exchange of information and unite stakeholders (payers, providers, vendors and clearinghouses), advancing the value and utilization of electronic connectivity in the dental community. The Council’s forum, “Uniting the Industry” is formed of stakeholders who support the development of useable standards for EDI transactions within today’s operations.

For more information please visit: www.NDEDIC.org

About Guardian
A mutual insurer founded in 1860, The Guardian Life Insurance Company of America and its subsidiaries are committed to protecting individuals, business owners and their employees with life insurance, disability income insurance, dental insurance products, and offer funding vehicles for 401(k) plans, annuities and other financial products. Guardian operates one of the largest dental networks in the United States, and protects more than six million employees and their families at 115,000 companies. The company has approximately 5,000 employees in the United States and a network of over 3,000 financial representatives in more than 80 agencies nationwide.

For more information about Guardian, please visit: www.GuardianLife.com