Tag Archives: dental office

The Need For Credit

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In today’s economic climate, the need for dental practices to extend credit to prospective patients is a necessity. With the rising cost of healthcare across the board, most patients just cannot afford to pay for their treatment in one lump sum. So they will look for a dental practice that will extend them credit to pay over time.

Unfortunately, according to a report from the Corporation for Enterprise Development, “56% of consumers have subprime credit scores. Meaning they are unable to take advantage of the best, or even average interest rates if they need to borrow money.” So where does that leave your practice? Do you blindly extend credit on faith, hoping you’ll eventually see your return?

The good news is you don’t have to with our new Patient Credit Score Services.

This innovative service provides you and your staff with the financial data needed for making in-house credit decisions. Powered by TransUnion, you’ll get a synthesized report featuring a FICO score and the healthcare-specific metrics you need to get a more complete picture of your patient’s financial situation, right at the point of service.
Here are the great ways this service is designed to help make better in-house decisions:

  • Improve financial counseling with easy to read Decision Messages, which help staff with in-office credit determinations.
  • Expedite the registration process and improve revenue recovery through self-reported data that is quickly verified.
  • Reduce fraud and identity theft through five standard alert messages, including Red Flags.
  • Review the patient’s available credit and TransUnion New Account score, which are compared against pre-set thresholds to help optimize your collections processes.
  • Improve your charity care determination process and reduce bad debt by comparing the patient’s Federal Poverty Level (FPL) % estimate, which is compared against financial aid thresholds.
  • Makes soft inquiry on a patient’s credit, which will not affect their credit score.

Patient Credit Score Services will help your practice make objective, ability-to-pay decisions and ultimately help you collect on services rendered.

Improve your financial counseling and collection with DentalXChange!

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Filed under Financial Assessments, PayConnect, Uncategorized

DentalXChange at CDA Presents Anaheim 2016

What will you discover?

CDA Ana 2016

CDA Presents Anaheim is all about helping the California dental community find new and innovative ways to improve the industry. It is one of the most anticipated dental conventions in the U.S. and is one we look forward to every year. Next week, May 12th through the 16th, we will be there to help everyone discover why DentalXChange is the leader in EDI solutions for the dental industry.

Our innovative products and services have been designed to help dentists run their practice in a more efficient and cost effective manner. We help dental practices cut down on paper, save time and most importantly, save money. Our services are so renowned that the California Dental Association has endorsed us for 6 straight years!

Disney Plush ToysOur booth will be located at #703. Visitors can find out how much time and money they can save by switching from paper to EDI. And, when you sign up for one of our paid services at the convention, we’ll give you a 19” Disney character plush toy. The perfect souvenir from Anaheim, California!

We will feature some other cool giveaways like Snapper plush dolls, DentalXChange note pads and DentalXChange pens.

photoIf you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services. If you refer another practice, you’ll be eligible to receive a $25 American Express gift card.*

So if you are coming to CDA Presents Anaheim, download the CDA app, find our booths, stop by and say hi. We love to meet our current clients and discover new friends!

*One gift card per office location. Account must stay active for 30 days without cancellation. DentalXChange will mail your gift card within 45 days of activation. 

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Filed under California Dental Association, CDA Presents, ClaimConnect, Customer Service, dentalxchange, E-Patient Statements, EDI Claims, Uncategorized

DentalXChange Selected To Provide All Payer Portal For Humana

DentalXChange has announced a partnership with Humana Inc. (NYSE: HUM) to launch a co-branded online portal supporting electronic data interchange (EDI) for the dental community.

Better Solutions for your Practice!

DentalXChange has designed and will operate the insurance company’s All Payer Dental Portal, allowing Humana’s dental providers to securely file insurance claims and conduct insurance-related transactions.

Scott Wellwood

“Our goal in supporting Humana’s All Payer Portal is to improve utilization management and increase administratice efficiencies” Scott Wellwood 

“Our goal in supporting Humana’s All Payer Portal is to improve utilization management and increase administrative efficiencies for providers,” explained Scott Wellwood, President of DentalXChange. “By increasing the speed at which providers of dental care can gather and utilize insurance information, we will be helping to improve the overall healthcare experience for patients, while accelerating revenue cycles for each of Humana’s dental providers.”

Through the portal, providers will have the opportunity to interact more directly with Humana, completing all dental EDI transactions at reduced or no cost. Features include the submission of claims and predeterminations, checking patient eligibility and benefits, obtaining the status of claims and receiving remittance information to balance claim payments. Transactions can be conducted directly on ClaimConnect or through integration with popular dental software programs.

“Humana is one of the nation’s leading health and well-being companies,” Wellwood said. “We look forward to working with Humana to further streamline the company’s EDI processes and reduce costs for their providers.”

“DentalXChange’s EDI tools will help empower Humana’s dental providers with the ability to eliminate paper and manage their entire revenue cycle, from eligibility verification before a patient’s visit, through the receipt of the electronic remittance advice and payment,” he added.

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Filed under California Dental Association, ClaimConnect, Claims, Dental EDI, E-Credentialing, EDI Claims, Humana, Uncategorized

Meet Team DXC – Elizabeth Jones

Meet Team DXC is our interview series with DentalXChange team members who help put the “service” back in “customer service.”

In a day and age when most companies are letting go of personnel and turning to voice recordings to handle all of their customer services, DentalXChange is proud to offer live, highly trained, customer service representatives to give individual care to each of our clients.  We know that our customer service reps can help with any and all of your needs and that a recording will leave you frustrated, still looking for answers. We are so impressed with our team that we want you to meet them!

Our first interviewee is Elizabeth Jones, the Director of Sales and Retention.

Name: Elizabeth “Lizzy” Jones

Job Title: Director of Sales and Retention

Time with DentalXChange: 4 years

Fun Fact: Lizzie has two dogs. A French bulldog named Monte Cristo Sandwich and an English bulldog named Betty.

Lizzy has been a part of DentalXChange family for over 4 years. During that time she has won multiple awards for her sales achievements and in May of 2011 she received the National Electronic Attachment Achievement Award for 2010. Lizzy was recently promoted to Director of Sales and Retention so we thought it would be fun to sit down with her and find out how her job has changed, how she likes to run things and how she likes to relax when she is not busy helping our clients.

What year did you start with DentalXChange?

March 2008

What was your title and responsibilities?

Account Manager (sales representative). I would call on new registrations, sales campaigns, sell existing clients new products and reactivate clients who have stopped using our service. I would train new clients for the first 90 days on how to use our services and monitor their activity to make sure everything is going smoothly.

Since then, you’ve moved up the chain and now you are the Director of Sales and Retention. How have your daily activities changed?

A lot has changed. My day to day is never repetitive and always full. There is always something I need to make a decision on; conference calls, department meetings, what promo do we need, should we go to this show, sales campaigns, is this commissionable, put out a fire, talk to this client, speak to this vendor and lead my teams.  What is definitely different from back then would be that instead of getting directions from my manager and being eager to learn something new, I am now on the other side of the spectrum.  Now I give directions and lead a group of employees to be the best they can be.  Every action and decision I make has an impact on the company and in each employee’s career.  I’m in charge of a lot of people and whatever impact I make on their career today will affect them in some way or form in the future.

For my sales team, I have team building activities and let them have the autonomy to make decisions as a team, not just me being a dictator. I’m always surprised at how well thought out some of their ideas are.  For my Client Relations team, I give them a bit more freedom to let them make decisions on their own and to understand what type of impact every decision has on the company and the department.

Even with all that, I still have time to cater to my clients who only call me and would like to follow up on their accounts.  I’m never too important for my clients because they are the main reasons why I am still here!

You sound like a busy person! What would you say is your favorite aspect of your job?

Helping my employees grow.  I have always been a very ambitious person. So, I would always ask my manager or supervisor if they need any help with anything, which would always open the door to being cross trained.  I try to instill that philosophy in my department.

Almost all of my employees have a goal to train the team on one of our many products. This helps to get them out of their comfort zone and become an expert on one of our products as well as helping them see that’s it’s not easy to teach and that everyone is different.  So far, anyone who has completed this goal has discovered an unknown talent!

Recently, I let the team decide to have a special guest from another department visit us for our sales meetings so they can learn about other departments and different types of duties their peers have.  It can open doors later on if they would like to move departments. I’ve been through 3 departments in my four years.

What’s your favorite part of working at DentalXChange?

My favorite part about DentalXChange is the company culture.  It’s very “Casual Professional.”  We have our fun but get a lot done with many happy customers.  Everyone is very passionate and proud of their work.  Also, I’ve never worked for a company that is as diverse as this.  We have employees from almost every continent in the world!  Our potlucks are always so yummy!

What do you like to do when you’re not at work? Any hobbies or interests?

Hobbies include crocheting, deep sea fishing; I love to cook so most of my paycheck goes to the local farmer’s market and I love trying out new restaurants.  I love wine and whiskey tasting, too. My favorite way to unwind is having a Manhattan and watching documentaries, lol!

Final question, we understand that you’re a big Angels fan. Will they win the World Series this year?

YES, yes they will!!!  Mike Trout is amazing!!!

We’d like to thank Lizzy for taking time out of her busy schedule to talk with us. DentalXChange is very proud of the customer service we offer and Lizzy, along with our Sales and Support teams, are big reasons for that.

We encourage you to try us out. Through our products, services and customer support you will not be disappointed!  Call us at (800) 576-6412 ex467

We want to help with all of your practices EDI needs!

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Filed under Customer Service, Dental Office, dentalxchange, Uncategorized

7 Things You Can’t Ignore If You Want To Go Green At Work

While DentalXChange offers solutions for your practice to be environmentally cautious in the office, here are seven great things you can do to be more environmentally aware at work.

  1. Open a Window:  Instead of turning on the air conditioning, open a window to let the cool breeze brighten up your office.  A little fresh air goes a long way and saves energy.
  2. Recycle: Have recycle bins around the office so staff can toss paper in the recycle bin instead of the trash can.  If it is feasible, try to get everyone a small recycle bin to make recycling easy.
  3. Electronic Charts:  Though this may be expensive initially, having your patients fill out charts on an iPad is a smart move and it saves paper.  Plus, while not in use for forms, the iPad can be docked to play patient education videos.
  4. BPA Free Cups: Instead of stocking your kitchen with plastic cups, give each employee reusable cups and mugs like these BPA free cups.  You can purchase them at home or sporting goods stores.  Retailers like Starbucks sell reusable tumblers and coffee mugs that make going green easy.
  5. Mind Electricity:  Be cautious about electricity usage at your office.  Whoever leaves last at the end of the day should be responsibly for making sure all the lights are turned off before they leave.  Staff should also be encouraged to turn off computers and printers at the end of the day so they aren’t unnecessarily turned on at the end of the day.
  6. Bring lunch:  This not only helps prevent you from having to drive to lunch but also eliminates all the packaging that inevitably comes with ordered lunch.  Bringing a reusable container from home eliminates waste.
  7. Walk/Bike:  If you live a close enough distance, bike to work!  You can also use your bike to get lunch, or walk while you go on your break to get lunch.
  8. Image courtesy ProFlowers

    Desk Plants:  Bringing a plant to your desk will purify the air in your office to help keep it fresh.  NASA has done many studies that show that certain plants effectively rid the air of carbon monoxide, formaldehyde and benzene.  If you want a pretty, flowering plant, get gerberba daisies.   (Refer to this list for houseplants you can use.)

Here are some appalling facts about pollution and its effect on the environment:

-Each person creates an average of 4.7 pounds of waste daily!
-In 2007 alone, the amount of recycling saved the energy equivalent of 10.7 billion gallons of gasoline, thus preventing the release of carbon dioxide equivalent to 35 million cars!
-By recycling one ton of aluminum cans, we can conserve about 1,665 gallons of gasoline.
Every Year:
-Each person in the US uses about 10,000 sheets of paper
-Enough paper is thrown away to make a 12 foot wall from California to New York

Do you have any suggestions to add to this list?

DentalXChange is committed to going “green.”   In an effort to encourage practices to switch over to an Electronic Data Interchange format and do away with paper, CDA Endorsed Program DentalXChange will plant a tree in the name of each new practice that signs up for the company’s ClaimConnect product.  (read about it here).

The goal: Make practices run smoother and help the environment at the same time.

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Filed under Claims, Dental Office

Attract More Patients by Updating Your DentistUSA Promotions

Adding and updating promotional codes to your DentistUSA.com profile not only makes your profile more attractive but it also helps your office appear more competitive among the other dental offices listed.  In a time when more and more patients are skipping out on dental care due to high costs, it is more important than ever to put your best marketing foot forward.

We suggest updating your promotions so they reflect the most current and up-to-date specials your office is offering.  Upon reviewing some DentistUSA.com profiles, we have noticed that some offices have active promotions that show a 2011 expiration date.  In four quick steps, you can change your promotions right online!

Sample Promo DentistUSA

To change this deal, simply follow these steps.  You will have to log in to your ClaimConnect account on DentalXChange.com first.

Step One: Click on the “Patient Connect” tab on the top right corner.

Step 1

Step Two:  Then, you will click on “Profile Manager” on the left hand side.

Step Three:  After that, click on “Patient Offers” to review offers.

Step 3

Step Four:  Next, enter your offers and be sure to enter a disclaimer or expiration date.  Remove any old promotions.


Be sure to hit “Save & Exit” to save your new promotion.  This process can be done in under 10 minutes.  We recommend your dental practices advertise their promotions on DentistUSA.com so patients can find and select the dental office with the best specials!  In a time where patients are struggling economically, dental care should not be out of reach for patients.  They appreciate new patient specials or discounts on whitening procedures, and DentistUSA is the best way to draw new patients in!

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Filed under dentalxchange, DentistUSA

10 Customer Service Tips for the Dental Office

With such stiff competition from the dental practice down the street, how do you differentiate yourself from the rest?  Customer service is important in helping your practice thrive in a difficult economy.  We compiled a list of 10 Customer Service Tips for your dental staff.

1)      Standardize your Greeting:  Answer the phone with a standard greeting.  The best greeting usually starts with “Thank you for calling…”  Here’s a tip on appearing more polite: even though the person on the other end cannot see you, Smile!  It will show through in your voice.

2)      Excellent phone etiquette.  A big part of your job is to call patients to confirm appointments and to schedule recall appointments.  Be polite and friendly over the phone, and practice speaking slowly and clearly.  Using the patient’s name in the conversation is also a great way to show you are attentive.

3)      Leaving Messages:  When leaving patient messages, speak clearly and leave important details!  Mention the day of the appointment, time and be absolutely sure to leave a call back number.

4)      Smile!  Greet your patient as soon as they walk into your office with a pleasant greeting and a smile.  Never leave the front desk vacant, and always assist the patients as if they are your number one priority.  Be a little more personal by standing up to talk to the patient to have an eye to eye contact.

5)      Build Rapport:  Get to know your patients.  Ask them about their day, their children, and their jobs.  Build a trusting relationship with them and they will be likely to return to your practice.

6)      Bedside Manner.  If your patients are in pain or if they are hurting, treat them kindly and assure them that they will be taken care of by your dentist.  Be cautious what you say to your patients and think about how they might perceive your comments!  Unfortunately, patients are more likely to share stories about negative behavior than kind behavior.

 

7)      Recall Appointments:  Schedule your patient’s next appointment at the time you make the payment.  It could for be their 6-month check-up, perio-cleaning, or their root canal.  Whatever it may be, schedule it while they are in your office!  You’re both helping your patients achieve great oral health care and pleasing your boss, the dentist!

8)      Balance: Find your balance between nice and stern.  Don’t shrug it off if a patient refuses to pay, make sure they are aware of the policies!  If a patient is constantly late to appointments, be sure they know how it effects your practice, but do it in a way that doesn’t necessarily offend.

9)      Educate Clearly:  Explain procedures fully and completely, and if you need assistance, use our PatientEDU video sources to discuss why these procedures are necessary.  The more your patient understands, the less anxious your patient will be about their treatment.

10)  Look Presentable, always.  Too much makeup or low cut blouses will only distract your patients.  Keep your look simple.  However, avoid coming to work in sloppy clothing.  You are the first impression of the office, make it count!

We’d like our clients to weigh in with their advice.  Is there anything we missed?  Anything that drives you crazy when you see others do it? Give us your feedback!

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Filed under Dental Office