Tag Archives: Dental

The Preferred Practice Bundle – Gold Level at CDA Presents San Francisco and AADOM 13th Annual Conference

CDA Presents San Francisco 2017 Aug 24th – 26th at Booth 1331

The Golden State. The Golden Gate Bridge. California is synonymous with gold! To help our clients experience the gold standard, we are introducing the Preferred Practice Bundle – Gold Level at this years CDA Presents San Francisco next week!

The new bundle will provide all the services you need to run your practice for one, low monthly fee. It will help you increase productivity, improve claims processing and save you time, paper and money. To learn more about the Preferred Practice Bundle – Gold Level, visit booth #1331. Or visit www.dentalxchange.com/provider/PreferredPracticeBundle

Snapper with Gold CoinsCome visit our booth this year to get cool giveaways like Gold Coin Chocolates, Snapper plush dolls, DentalXChange pens and Post-it notes. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

We look forward to this convention every year because we love showing everyone attending why DentalXChange is the gold standard for the dental industry.

 

 

AADOM 13th Annual Office Manager Conference in Scottsdale, AZ, September 7th – 9th

If you are a dental office manager heading to Scottsdale for AADOM 13th Annual Office Managers Conference we’ll be there too! We’ll also have some cool things to hand out and we want to tell everyone one about our Gold Level bundle, so stop by booth #319 and say hi!

 

Whichever conference you may be attending, be sure to come by to see how all our innovative products and services help dentists run their practice in a more efficient and cost effective way. We’ll help you cut down on paper usage, save time and most importantly, save money!

We look forward to seeing all of you soon!

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Filed under AADOM, California Dental Association, CDA Presents, Uncategorized

Why Are My Dental Insurance Claims Rejected?

The hours wasted into investigating why an insurance claim gets rejected can drive a person crazy and waste many quality hours that could be spent with patients.rejected dental claims

To help alleviate the aggravation, we talked to Lindsey Schurman, Manager of Client Services at DentalXChange, to find out how you can avoid being placed in a straightjacket and get those important claims paid quickly.

What are the top reasons claims are rejected? 

The three issues we see most often are:

  1. The provider’s information does not match what is on file with the payer
  2. The patient info does not match what is on file with the payer
  3. The patient is no longer covered under policy

How can these be avoided? 

The best way to avoid a rejected claim is to check the patient’s eligibility when they first make an appointment. This is easily done through ClaimConnect’s Real Time Eligibility. After eligibility is checked, make sure the patient’s ID card matches what is in their chart. This will help avoid discrepancies between information on file and what the payer has on record. After a client receives rejection, the advice we share is to verify that all the information matches what is on file with the payer.

When DentalXChange investigates a rejected claim we ask the following questions:

May I please confirm the patient info to make sure we have matching claims info?

Asked the payer to confirm:

  1. The Patient and Subscriber Name
  2. Dates of Birth
  3. Member IDs
  4. Addresses
  5. Genders
  6. Group/Plan numbers
  7. Plan Effective Date

May I also confirm that the correct Provider information listed on the claim is on file?

Ask them to confirm:

  1. Rendering and Billing
  2. Name
  3. NPI
  4. TIN
  5. Address
  6. License number
  7. Any applicable provider ID or Taxonomy code

One of these issues is usually the reason a claim gets rejected.

How does a product like ClaimConnect help?

When submitting a claim through ClaimConnect, the program focuses on minimizing rejections by checking claims for the preventable errors. We call these validation errors. Validation errors prevent claims from being sent when the information does not match what the payer requires. They can range from incorrect procedural codes to incomplete provider information. These errors are flagged and allow you to fix any discrepancies before the claim is submitted to the payer.

This saves a ton of time dealing with rejected claims. Of course, if anyone is having an issue with claims rejections, they can always give us a call. Our customer service representatives will be happy to help resolve any issues you might be having.

Thanks for taking the time to help us, Lindsey!

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Filed under ClaimConnect, dentalxchange, EDI Claims

DentalXChange at CDA Presents Anaheim 2015

Hailing from the golden state, we might be a little biased, but there is no better time to be in Southern California than the spring. The weather warms up (well, warmer than our 60 degree winters), the wildflowers blossom and the California Dental Association holds their annual event, CDA Presents Anaheim, April 30th – May 2nd.

cda-anaheim

We always look forward to attending CDA Presents, but this year we are even more excited because we are introducing The Preferred Practice Bundle to the convention! This comprehensive selection of online practice solutions is designed to help dentists manage their practice for one low, monthly bill. The powerful tools offered in this bundle will speed up reimbursements, improve marketability, increase patient satisfaction and help create a more efficient practice, all while lowering costs. No one else in the dental EDI industry is offering this kind of value. Just another reason why CDA has endorsed us for 5 straight years!

We will have two booths to better serve all of the attendees. Our first booth will be located at #703, in the heart of the CDA Endorsed section. The second booth will be located at #350.

Visitors can find out how much time and money they can save by switching from paper to EDI. And, when you sign up for one of our paid services at the convention, we’ll give you a big, 16” Disney character plush pillow. The perfect souvenir from Southern California! Anyone who signs up with us and uses our product for 30 days will receive a $25 Starbucks gift card!* A gift from us to help enjoy all the time you’ll be saving using DentalXChange services!

Sign up at the convention and choose your favorite character!

Sign up at the convention and choose your favorite character!

Both booths will feature other cool giveaways like Snapper plush dolls, phone chargers and DentalXChange pens. If you are a current client, come by, meet our staff and get a Snapper pin to show how much you love our services!

So if you are coming to CDA Presents this year, download the CDA app, find our booths, stop by and say hi! We love to meet our current clients and of course, meet new friends!

 

*One gift card per office location. Account must stay active for 30 days without cancellation. DentalXChange will mail your gift card within 45 days of activation. 

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Filed under CDA Presents, Uncategorized

Bundling Makes More Cents!

DentalXChange is proud to announce the Bundling Makes More Cents campaign!

For a limited time only, clients who sign up for the Preferred Practice Bundle will receive up to a $50 credit towards their billing statement!*

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“The Preferred Practice Bundle will make a huge difference in the management of the dental practice,” said Scott Wellwood, President of DentalXChange. “The powerful tools offered in this bundle will speed up reimbursements, improve your marketability, increase patient satisfaction and help create a more efficient practice. You get all this value on just one low, monthly bill.”

The Preferred Practice Bundle includes the best of DentalXChange’s EDI services at a budget friendly price. A comprehensive selection of practice solutions, all on one low bill!

The Preferred Practice Bundle features:

  • ClaimConnect – Electronic claims submission using your practice management software or Direct Online Entry
  • Real-Time Services – Check patient eligibility, plan benefits details and claim status
  • DDS WebStudio Advantage – Create a fully functional, professional website for your practice featuring Web Portal capabilities.
  • Web Portal Access – Allow patients to view and pay their statements and give office staff access to your DentalXChange dashboard, directly through your practice’s website
  • Patient Education – Online Patient Education access on your website helps your patients to visually understand their treatment options
  • DentistUSA – Market your practice and increase your visibility with free inclusion in our nationwide online dental provider community
  • DDS TimeManager – Securely manage your staff hours and calculate your payroll with ease

 

Bundling Makes More Cents!

  • Sign up for The Preferred Practice Bundle and receive up to a $50 credit towards your billing statement!* 
  • Current bundle subscribers can receive a $25 Starbucks gift card when they refer a new client!*

  

Bundling Makes More Cents Details

The Bundling Makes More Cents campaign starts now and runs through February 28th.  Please call 1800-576-6412 Ext 455 for more details.

“We are proud of the value DentalXChange is offering with the Preferred Practice Bundle,” noted Wellwood. “We hope everyone sees, bundling really does make cents!”

 

FB_bundle

Keep current with our promotions and special offers. Follow us on Facebook and Twitter.

*Restrictions apply, please call for more details.

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Filed under ClaimConnect, Claims, Dental Office, dentalxchange, DentistUSA, E-Patient Statements, EDI Claims, Electronic Claims, Patient Education, Patient Statements, PayConnect, Uncategorized

DentalXChange Announces New Partnership with NCDR, LLC

DentalXChange is proud to announce a new partnership with NCDR, LLC (NCDR), a dental services organization serving Kool Smiles and Resolution Dental nationally.Kool_smiles_logo

Through this partnership, DentalXChange is now supporting dental EDI services from claim submissions and real-time transactions, to the delivery of ERA’s electronically.

“By moving all of its EDI services to DentalXChange, NCDR has been able to improve its processes and reduce its operational costs, reaching an overall higher level of processing success,” explained Le Ann Eyres-Morris, Director of Channel Partners for DentalXChange.

We are very happy to have the opportunity to assist Kool Smiles and Resolution Dental in reaching their EDI and claim processing goals. Our relationships with our payer partners help drive the success of this unique implementation!”

After an analysis of their EDI and business processes, NCDR chose to migrate from a direct-connect model and move their claim and ERA transactions to DentalXChange, according to Eyres-Morris.

This change is indicative of a new direction in the industry, according to Scott Wellwood, President of DentalXChange.

“The industry is changing, and many companies are looking for strategic ways to reduce operational costs while continuing to provide exceptional service,” Wellwood noted.  “We are pleased that we have the opportunity to assist NCDR in improving its EDI delivery, and we anticipate that this partnership will continue for many years with great success.”

Damon Dunsmore, Manager of EDI and Integrations for NCDR, led the implementation, and noted “NCDR conducted an extensive selection process in order to identify the right partner, and DentalXChange emerged as the clear choice.  We implemented DentalXChange’s services in April and today, we couldn’t be happier with that decision,” Dunsmore explained.  “I have been working in EDI for over 10 years, and this has been the easiest implementation I’ve experienced.”

Dunsmore noted that the DentalXChange Account Management team was extremely efficient in driving the implementation which brought comfort in moving the remaining volume this July supporting a complete implementation in less than 120 days.

“The whole organization really seems to strive to ensure the customer is happy,” he said.  “I truly feel that we are business partners in the most literal sense of the word.”

According to Dunsmore, DentalXChange is a natural partner for NCDR, as the two companies’ visions are well-aligned.

“Both DentalXChange and NCDR are committed to using technology to provide high quality, affordable, health care reimbursement processes through secure, electronic transactions,” he said.

About NCDR, LLC

NCDR is a dental services organization offering business support services to some of the nation’s leading dental practices, including Kool Smiles and Resolution Dental. NCDR provides non-clinical support to affiliated practices freeing dentists to direct their energy and passions towards providing the best possible experience for their patients.
Affiliated practices benefit from support services including accounting, scheduling, human resources, insurance billing and collections, purchasing, industry leading information technology platforms, and the learning gained from affiliating with hundreds of other dentists nationally.  Our support system includes our award winning Boomerang Practice Management and Electronic Dental Records System, the backbone to our compliance and support systems.  Please visit us at www.ncdrllc.com.

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Filed under American Dental Association, California Dental Association, ClaimConnect, Claims, Customer Service, HIPAA

DentalXChange Achieves EHNAC Healthcare Network Accreditation for Fourth Consecutive Time

DentalXChange is proud to announce that it has achieved full accreditation for the fourth consecutive time with the Healthcare Network Accreditation Program (HNAP) from the Electronic Healthcare Network Accreditation Commission (EHNAC).

EHNAC’s HNAP accreditation runs in two-year increments and recognizes excellence in health data processing and transactions. The accreditation ensures compliance with industry-established standards and HIPAA regulations. DentalXChange has been recognized by EHNAC’s HNAP since 2007.

Through the consultative review process, EHNAC evaluated DentalXChange in areas of privacy measures, systems availability and security infrastructure. In addition, EHNAC reviewed the organization’s process of managing and transferring protected health information and determined that the organization meets or exceeds all EHNAC criteria and industry standards. Through completion of the rigorous accreditation process, DentalXChange demonstrates to its constituents, adherence to strict standards and participation in the comprehensive, objective evaluation of its business.

“At a time of heightened regulatory concerns, it is responsible healthcare organizations such as DentalXChange that we applaud for taking the extra steps to ensure trust with all their stakeholders and customers that they’re adhering to the latest standards in privacy, security and confidentiality,” says Lee Barrett, executive director of EHNAC. “In order to earn EHNAC HNAP accreditation, organizations are required to demonstrate excellence and a commitment to ensuring the security and privacy of health data processing and transactions for their customers.”

DentalXChange has been supporting dental providers for more than two decades through its web-based EDI solutions, designed to streamline the connection between providers, payers and patients.

“As a company, we are thoroughly committed to maintaining the strictest security and privacy standards. By upholding these high standards, we continue to ensure the utmost safety for our clients in their EDI transactions,” said Scott Wellwood, President of DentalXChange. “ We are proud of our EHNAC HNAP accreditation as it shows our continuing efforts to meet and exceed HIPAA regulations.”

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Filed under Awards, dentalxchange, EDI Claims, EHNAC, HIPAA

DentalXChange at ADA, San Francisco 2012

We left our hearts in San Francisco! Thank goodness the American Dental Association is having their 153rd Annual Session and World Marketplace Exhibition in the city by the bay.

The ADA Annual Session brings together leaders in dental practice, research, academia and industry to present more than 280 relevant and topical continuing education courses over four days. The World Marketplace Exhibition will feature more than 600 leading suppliers of dental products and services. And we are proud to be one of them!

Our innovative products and services have been designed to help dentists run their practice in a more efficient, cost effective way. We help dental practices cut down on paper, save time and most importantly, save money! Our services are so renowned that the California Dental Association has endorsed us for 3 straight years!

This year we will have two booths located close to each other:

DentalXChange will be located at booth 5510. We will feature a Blackjack table where our visitors will have the chance to win a bunch of great prizes, learn about our products and meet some of the best customer service representatives in the industry!

Visitors can also find out how much they can save by switching from paper to EDI. And in an effort to help the environment, we will plant a tree for any office that switches over to one of our award-winning EDI services.

DentistUSA will be located at booth 5409 and will feature a photo booth! Visitors will be able to dress up and take fun photos to commemorate their trip. We will also be handing out flashing pens, bracelets and lanyards! Come see why DentistUSA is one of the fastest growing dental communities on the web!

But wait, there is more!

Any visitor who takes a picture in front of one of our booths and posts the photo up on our DentalXChange facebook wall will be entered to win a gift card! It’s just as simple as that.

Our booths are a hit at every convention we attend, so come by and visit us! We love meeting our existing clients and making new friends!

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Filed under Claims, DDS WebStudio, Dental Office, dentalxchange, DentistUSA, Patient Education, Patient Statements, PayConnect, Plant A Tree Program