The most common call our Customer Service department gets is when office managers or dentists need their passwords reset. This is a common error with any internet company, and it is one that can be easily resolved. You simply have to click on “Forgot Password” link, enter the email address on file when prompted and then DentalXChange will send you an email with your username and password hint.
If you forget your password, DentalXChange will email you the username and password hint to the email address on file. However, many office managers are unsure what email addresses are on file, so we came up with this tutorial on how to update your email address.
We recommend all offices make sure that they have the correct email address on file with us for your password reset emails. In three easy steps, you’ll be able to update the email address on file so that nothing prevents you from receiving your password reset emails.
When logged into ClaimConnect, click on the “Account” button at the top left hand corner.
Click on the “Change Password/Email Address” link.
Update your email address and password on this screen and click “Continue” when done.
These three simple steps to updating your email address on file will make it much easier in the event that you do forget your password.
*Note: if you use MacPractice, do not follow the directions above. Call customer support at 800-576-6412 x 452 for assistance.
DentalXChange is eager to increase efficiency for you and your office, so we created the Activity Snapshot after much demand from our clients. This can be installed to your PC or Mac, and it is even available for on-the-go access for your iPhone or iPad.
What is the Snapshot?
The Snapshot is just that, a quick glimpse that gives your office an idea of how many claims/pre-treatments you’ve sent in the last day, 30 days or 60 days–you choose. We bring your office real-time reporting on the ClaimConnect side, PayConnect side and BillConnect side as well.
This is an exclusive DentalXChange product which is available now to all our offices for free, and the offices that have it so far can’t stop raving about it. The best part about the Activity Snapshot is that you simply log in and leave it open throughout the day with no effect to other office services. The Snapshot automatically updates every 2 minutes, giving you the most up-to-date report. Have a validation error? Know immediately and head to our website to fix it. Did a claim get rejected? No problem–with the Snaphot, you’ll know immediately. Here is a quick look at the DentalXChange Activity Snapshot:
Here, we see how many claims our test office has billed for the past day, 30 days, and 60 days. It even gives us a total dollar amount for what has been billed for this time period, which is quite possibly the most popular feature.
The snapshot is fully customizable to work best for you. Give our support team a call today at 800-576-6412 x 452 if you’d like help on installing our FREE Snapshot, or follow the easy to read instructions here.
What’s better, is you can download the Snapshot to your iPhone or iPad for on-the-go access. You can even switch easily between multiple practices if you are managing multiple offices.
Leave a comment on how you think the Activity Snapshot can help your practice!