Tag Archives: NEA FastAttach

Upgrade Your Attachment Service With DentalXChange

As you may be aware, NEA has elected to terminate their relationship with DentalXChange effective October 15, 2019. The good news is that you have options available to you that give your practice more control and flexibility over your claims and attachments process.

DentalXChange Attachment Service is the most intuitive, user friendly and cost-effective attachment solution in the market today.

* The system is fully integrated with our ClaimConnect online portal, as well as several popular dental software programs.

* We offer fully customizable validation rules by procedure code, location, payer and even by provider!

* More individual dental plan connections

* No Annual Fee!

All of this for only $25 per month for unlimited attachment!

Now is the perfect opportunity to upgrade your attachment service. Find out today how you can reduce costs and increase efficiency with DentalXChange Attachment Service.

For more information, please contact us at (800) 576-6412 Ext. 440 or click here.


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Filed under Attachments, dentalxchange, NEA, Uncategorized

DentalXChange Names Bill Dachelet as Operations Manager

DentalXChange  is proud to announce a key addition to its executive leadership team with the naming of Bill Dachelet as Operations Manager. Dachelet will head up the day-to-day activities of the organization’s Sales, Support, Client Retention and VIP Support Departments through interaction with the respective department managers.

“Our goal at DentalXChange is to provide high-quality, affordable, EDI products along with superior customer service to help our clients run an efficient, profitable dental practice,” said Scott Wellwood, President of DentalXChange. “A key component of our success is attracting talented, experienced team members such as Bill to help achieve this goal.”

Dachelet comes to DentalXChange from National Electronic Attachment, Inc. (NEA) where as Vice President of Technical Operations, he headed up Project Management, Software Design, Payer and Vendor Operations as well as a myriad of other responsibilities. He was fundamentally involved with the transition of NEA’s dental products to the similarly related medical field and helped form Medical Electronic Attachment.  Prior to that, Dachelet was Manager of Support for NEA and helped design and develop the company’s software, created a customer-centric support team and helped shape policies and procedures.

“With Bill Dachelet’s extensive background in the dental EDI industry, we feel his addition will add to our clients’ overall experience and add to the ongoing success of DentalXChange,” Wellwood went on to say. “We are very excited to have him onboard.”

“I’m thrilled to work for a company like DentalXChange and help patients, providers and payers improve healthcare through simplicity, efficiency and innovative products!” said Dachelet.

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Filed under Claims, Customer Service, dentalxchange, Uncategorized

Improve Claim Acceptance and Get Paid FASTER!

We understand that being an office manager has its many challenges–handling the office’s finances, patient appointments, making the doctor happy, submitting claims…. we get you!  It’s easy to make a mistake every now and then–especially when submitting claims.  We here at DentalXChange know it’s not uncommon to accidentally type in the incorrect procedure code, select the wrong surface or name the incorrect quadrant.  Or oops! That patient is actually insured by Aetna but you accidentally put MetLife as the insurer.  It’s estimated that this results in an added $1.5 billion annually in added administrative costs in medical offices, and we are pretty sure it results in the same amount of loss in your dental practices.  So how do you improve claim acceptance?

Paper Claim Process
First, you have to understand the difference between a paper claim and electronic claim.  A paper claim takes longer to process because oftentimes, a real-life person is reviewing the details of the claim.  If they find an error with the claim, it’s mailed back to the office to fix the error, sent back to the insurance company and it goes through the review process once again!  This process takes much longer (an average turnaround time of 45 days!) so it’s not surprising that it adds to the cost of administrative work. (Think: extra hours at work, paper costs, stamps…)

Electronic Claims Process
Electronic claims, on the other hand, are reviewed electronically by a computer.  The claim values are read and matched up to the patient’s file.  It’s a much quicker process and rejections are turned around more quickly.   But if you still want to avoid all those rejections, DentalXChange can help you!

The activity snapshot updates every 2 minutes to provide accurate information to your office

Our state of the art claim validation system takes less than 5 minutes to scan your claims and find invalid information.  DentalXChange thoroughly checks your claim codes and matches them to your teeth numbers.  If there are any issues with the claims, we mark them for errors and let you know almost immediately via your Activity Snapshot.  Simple as that!  We make it easy for your offices to fix the errors right away by going back to ClaimConnect to fix those errors instantly online.

Five Tips to Improve Claim Acceptance:
1) Double-check the patients’ subscriber ID or Social Security Number when taking their insurance information
2) Always grab the Group Number– some insurance companies, like United Health Care, require the group number be submitted with electronic claims
3) Make sure you spell the patient’s name exactly as it is on the card — If it says “Jonathon Patient”, make sure you don’t write “Johnny Patient” or “John Patient” on the claim.  Some insurance companies are particular about this.
4) Match the procedure codes to the tooth numbers.  Anterior codes are different than posterior codes – we see this error very often!
5) Sign up for an X-Ray/electronic attachment validation system like our NEA FastAttach Integration. It will save you the guess work!  Get an alert in as little as 10 minutes if a claim requires an attachment instead of having to wait for the insurance company to request an X-Ray, mail it, and wait for the claim to be processed.

DentalXChange’s claim validation process checks for all of these items on your ADA 2006 dental claims forms, but it’s always a good idea to know what helps your claim’s get accepted more quickly!

Let us know if you have any tips to improve your claim acceptance!

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Filed under Claims, dentalxchange